REMOTE CUSTOMER SUPPORT & TRAINING SPECIALIST- Software Company (UTAH)

RUMPLE CUSTOMER SUPPORT & TRAINING SPECIALIST

Remote Position (UTAH)

Overview

We're looking for someone outgoing, positive, and ready to jump in and help customers succeed with Rumple. This is a hands-on role where you'll be working directly with salespeople, managers, and customers every day. Media experience is a big plus for this role. If you've worked in digital or traditional media, especially in sales or support, that's highly valuable. This includes experience with digital ad sales, social media advertising, radio, newspaper, or TV.

Schedule & Location

This is a full-time position (8am–5pm). This role is remote, but you must be located in Utah. We'll have you come to St. George, UT from time to time for meetings, so you need to be willing and able to travel as needed.

What You'll Be Doing Daily

• Run live, one-on-one Zoom trainings with customers

• Answer support emails and phone calls

• Troubleshoot and compare data between systems

• Create quick training videos and walkthroughs (Loom, etc.)

• Test workflows and report issues to the team

• Help wherever needed across the team

Training & Support Responsibilities

A big part of your day will be live, one-on-one trainings over Zoom or Loom. You'll help new users learn Rumple, answer questions, and make sure they feel confident using it. You need to be comfortable leading calls, explaining things clearly, and troubleshooting in real time.

You'll also be working through data-related issues. Rumple syncs with several client billing platforms, and from time to time users will report mismatches. You'll need to compare data across systems, dig into the details, and figure out what's causing the issue.

Customer Support Expectations

Customer support is a core part of this role. You'll be answering phones when needed and helping customers throughout the day. Our policy is simple, we don't send calls to voicemail. While most support comes in through email, when someone does call, they reach a real person who can help them right away. That's a big reason our customers stick with us.

Role Flexibility & Day-to-Day Work

You'll also be involved in testing workflows, catching issues, and helping us improve how things run. You'll move between training, support, testing, and other tasks throughout the day. This role is best for someone who enjoys a fast-paced environment, switching between tasks, and staying engaged.

AI & Technology Expectations

We're actively using AI across the company. You should already be using tools like ChatGPT in your day-to-day work. Experience with Claude is a plus, but at a minimum you should be familiar with tools like it and understand how they can be used. Part of this role is using AI to improve your workflow and suggesting practical ways we can apply it across the company.

You should also be comfortable using, or able to quickly learn, tools like Loom and Camtasia to create quick training videos, walkthroughs, and support content.

Growth Opportunity

There's real opportunity to grow in this role. If you pick things up quickly and show you can handle it, this can expand into a larger role with increased compensation. There will be a 90-day review.

About Us

We're a fast-growing software company based in Southern Utah. Small team, tight-knit, and moving fast. We value people who take ownership, bring energy, and want to grow with the company.

Learn more at http://rumple.com

Compensation

$20–$30 per hour, based on experience, with a 90-day review.

Qualifications

Core Skills

• Positive, team-player attitude

• Outgoing and comfortable working directly with customers

• Strong communication skills

• Ability to troubleshoot and solve problems quickly

Experience & Tools

• Experience with remote training (Zoom or similar)

• Comfortable answering phones and supporting customers

• Proficient using a Mac computer

• Comfortable working in Excel

• Experience using ChatGPT in your workflow

• Familiarity with AI tools like Claude and how they can be used

• Experience with or ability to quickly learn Loom, Camtasia, or similar tools

Additional Details

Training will be provided.

Send resume to ryan@rumple.com

Salary : $20 - $30