What are the responsibilities and job description for the Customer Service Representative position at Rumble Pest Solutions?
At Rumble Pest Solutions, we take pride in delivering trusted service, expert care, and peace of mind to our customers every day. As a growing company in the pest control industry, we value teamwork, integrity, and a customer-first mindset. We’re looking for a positive, dependable Customer Service Representative to join our team and help create excellent experiences for every customer interaction.
What You’ll Do:
- Answer incoming calls, emails, and messages from customers in a professional and friendly manner.
- Schedule, confirm, and manage customer appointments efficiently.
- Provide accurate information about services, pricing, and technician availability.
- Handle billing questions, payments, and account updates.
- Resolve customer concerns quickly and effectively, escalating issues when needed.
- Support field technicians and office staff with communication and scheduling updates.
- Maintain accurate customer records in the company database.
- Contribute to a positive team environment with a strong focus on service and reliability.
What We’re Looking For:
- Strong communication and interpersonal skills — you enjoy helping people.
- Dependable, detail-oriented, and organized.
- Comfortable working in a fast-paced office setting.
- Computer literate (experience with scheduling software or CRM systems a plus).
- Previous customer service or call center experience preferred (pest control or home service experience a bonus).
Why You’ll Love Working With Us:
- Competitive pay based on experience.
- Paid time off, holidays, and potential for bonuses.
- Supportive, team-oriented work environment.
- Opportunities for growth and advancement as we continue to expand.
- The satisfaction of helping customers protect their homes and businesses.
Apply today and become part of a team that’s dedicated to quality, care, and customer satisfaction!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $15 - $17