What are the responsibilities and job description for the Customer Experience Representative position at Rumble Pest Solutions?
About Rumble Pest Solutions:
At Rumble Pest Solutions, we deliver more than pest control — we deliver peace of mind. Through adaptable solutions, trusted service, and genuine care, we help protect homes and businesses across our communities. As we continue to grow, we’re looking for a passionate Retention Specialist who takes pride in keeping customers happy, informed, and confident in the services we provide.
What You’ll Do:
- Reach out to customers who may be considering cancellation or have service concerns.
- Listen, understand, and resolve issues with empathy and professionalism.
- Reinforce the value of our services by clearly communicating benefits and solutions.
- Offer customized service options or promotions that align with customer needs.
- Collaborate with field technicians and office staff to ensure seamless service follow-up.
- Track customer feedback and document all interactions accurately.
- Work toward team and individual retention goals — helping us maintain lasting customer relationships built on trust and care.
What We’re Looking For:
- A positive, solutions-focused communicator who genuinely enjoys helping others.
- Strong customer service or sales experience (home services or pest control preferred).
- Confident handling tough conversations while maintaining professionalism.
- Detail-oriented with solid organizational and computer skills.
- Self-motivated and goal-driven, with a desire to grow in a fast-expanding company.
Why You’ll Love Working at Rumble:
- Competitive hourly pay plus performance bonuses.
- Paid time off, holidays, and advancement opportunities.
- A supportive, team-first culture that values integrity and accountability.
- The chance to make a difference in people’s lives — protecting their homes and giving them peace of mind.
- Be part of a growing company where your work truly matters.
Join a team that’s redefining what great service feels like.
At Rumble, we believe when people thrive — performance takes care of itself.
Apply today and help us keep our customers confident, cared for, and pest-free!
Job Type: Full-time
Pay: $17.50 - $21.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $18 - $21