Facilities Team Coordinator

The Facilities Department of Ruiz McDonald's is seeking to hire a full-time Facilities Team Coordinator. The role serves as the central communication hub supporting the Savage Facilities Team across 38 Ruiz McDonald’s locations.

Schedule: Monday–Friday, 7:00 a.m.–4:00/5:00 p.m.; occasional on-call/weekend support as business needs arise.

Compensation: $16.00–$18.50 per hour (depending on experience)

Key Responsibilities:

1) Work Order Intake & Assignment

• Receives service requests and prioritizes by impact.

• Creates and validates work orders; assigns technicians by skillset, location, and workload.

2) Communication Hub

• Serves as the central contact between restaurants and technicians; provides ETA and progress updates.

• Escalates critical issues immediately and relays directions and real-time changes.

3) Tracking & Accountability

• Monitors work-order progress in real time; verifies arrival/start/completion and communicates delays or parts needs.

• Ensures complete closeout and follows up on overdue jobs with clean handoffs between coverage periods.

4) Problem Solving

• Re-prioritizes during multiple high-impact issues using sound judgment and escalationguidelines.

• Anticipates downstream impacts and coordinates with restaurant leadership.

Tools & Systems

• MaintainX

• Microsoft Office & Outlook

Qualifications

• Experience in dispatching, facilities/maintenance coordination, restaurant operations, logistics, or public

safety.

• Clear, professional communication; strong note-taking and attention to detail.

• Demonstrated ability to multitask and prioritize in a high-volume, fast-moving environment.

• Technology-fluent and comfortable with modern communication tools; proficiency with CMMS platforms, email, and basic spreadsheets; ability to learn new systems quickly.

Benefits

• 401(k)

• Vacation Time

• Health, Vision, and Dental Insurance

• Paid Holidays