What are the responsibilities and job description for the Service Parts Analyst position at Ruhrpumpen?
Working at Ruhrpumpen means being part of a team that values innovation, dynamism, and creativity. Continue developing your career with us and watch your potential grow.
Role Purpose
The Service Parts Analyst is responsible for maximizing customer uptime and satisfaction by managing end‑to‑end spare parts order fulfillment and pricing processes utilizing modern digital/automation techniques for efficient B2B business, This role partners closely with customers, suppliers, distributors, sales, marketing, and internal parts teams to ensure accurate spare parts lists, competitive pricing, and reliable inventory availability. Support and manage QR (Quick Response) tag deployment for real time business evolution.
The analyst proactively reviews installations, parts lists, and historical data to anticipate customer needs, recover lost opportunities, and minimize operational and inventory costs while supporting strategic aftermarket goals and digitally/automate data for efficiency.
Key Responsibilities
Customer & Stakeholder Collaboration
- Collaborate with customers to develop, review, and validate complete and accurate spare parts lists based on equipment and pump requirements. Embrace real time digital/analytical tools with an eye on Artificial Intelligence (A.I.) enhancement.
- Schedule and conduct customer meetings to proactively identify needs, resolve issues, and deliver exceptional aftermarket support to achieve market growth targets.
- Serve as a primary point of contact for incoming customer inquiries related to parts pricing, availability, and lead times. Support all levels of the value proposition from sales to customer satisfaction post-delivery.
Pricing & Parts Management
- Develop, process, and maintain customer price lists in collaboration with third‑party vendors and internal stakeholders to meet profitability targets.
- Regularly review spare parts lists and pricing to ensure competitiveness and alignment with market and customer requirements and digitize/automate for future deployment.
- Provide Marketing and Sales with comprehensive installation and spare parts lists by customer/stake holder to support growth and retention initiatives.
Inventory & Supplier Coordination
- Work with suppliers and internal teams to manage inventory capacity constraints and order fulfillment challenges and drive “root cause” improvement.
- Drive timely resolution of parts availability issues with a strong sense of urgency and accountability 24/7/365.
- Support cost optimization efforts while maintaining high levels of service and up time for customers.
Reporting & Documentation
- Create, maintain and digitize documentation that supports departmental objectives, KPIs, and performance metrics.
- Ensure accuracy, consistency and digital profile of parts descriptions, pricing, and customer data across systems and reports.
Qualifications
Education
- High School Diploma or GED required. Experience
- Minimum 5 years of experience in rotating equipment environments (preferred).
- At least 2 years of experience using MS Office tools.
- Experience with BAAN or similar ERP systems is a plus.
Technical Knowledge
- Knowledge of rotating equipment spare parts, including different types of seals and bearings and digitized B2B business methods.
- Understanding of parts configurations, installation requirements, and aftermarket support practices.
At Ruhrpumpen, we value every employee, recognizing that each person contributes to our success through their position. Open yourself to new opportunities and ways to grow. I live Ruhrpumpen!