What are the responsibilities and job description for the Customer Service Associate I position at Ruger Firearms?
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Job Description
Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.
Essential Job Duties
Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The position can involve sitting, walking.
Job Description
Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.
Essential Job Duties
- Respond to detailed telephone inquiries
- Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
- Maintain customer confidentiality.
- Identify firearms that should be returned to the factory for service
- Use technical knowledge to provide guidance to customers over the phone.
- Use computer software including MOM or Oracle.
- Process payments for service/parts orders.
- Generate shipping labels and process emails.
- Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
- Provide support for quarterly parts inventories.
- Strive to resolve customer issues on the first contact and advocate for the customer.
- Participate in training as mandated by OSHA standards.
- Other duties as assigned by the supervisor.
- Data entry skills
- Experience with computer software like Oracle or MOM is preferred
- Good verbal communication and attention to detail
- Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.
- Solid Ruger and/or Shop Ruger product knowledge
- Must be comfortable working in a large group where flexibility and interaction is required.
- Prior experience in a customer facing role is required.
Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The position can involve sitting, walking.