Inside Sales Representative - Rockford, IL

Rugby Architectural Building Products is a wholesale distributor of specialty building products, operating out of 26 branches throughout the United States. Our primary business is non-structural architectural grade building products sold principally to customers who create and produce end-products for the commercial, industrial, retail, residential and institutional markets. (In New Century, KS, Lebanon, TN, and Rockford, IL – we do business as: Olathe Millwork, Warren Brothers, River City Millwork respectfully.)

Position: Inside Sales Representative

The Inside Sales Representative aids in providing total customer satisfaction by selling and promoting Rugby Architectural Building Products and services to existing and new customers. This position reports to the Branch Operations Manager or the Distribution Center Manager.

What’s in it for you:

• Pay: $40,000-50.000/yr. dependent on experience
• Shift Times: 7a.m.- 4p.m.
• Competitive Medical – Dental – Vision
• 401(k) Traditional & Roth with Match
• Life Insurance
• Short-Term and Long-Term Disability
• Paid Time Off & Paid Holidays
• Corporate Wellness Programs
• Longevity Appreciation Program
• Great TEAM environment

Your Day-to-Day: to excel in this role, you will need to...

• Complete all associated paperwork and routine progress reports as needed (purchase orders, bill of materials, return material authorizations, certificates of analysis, MSDS, etc.).
• Use hands to operate a computer or other keyboard instrument.
• Communicate with customers through inbound and outbound phone calls.
• Analyze the requests and choices of every customer and suggest suitable products.
• Make efforts to achieve the short-term sales targets and improve goodwill of the organization.
• Establish friendly relations with customers and maintain ongoing relations with the customers.
• Manage a database of potential customers and contact them regularly.
  Update CRM software and ensure authentic information is available
• Exceptional verbal and written communication skills with high level of confidence.
• Move from sitting to standing and walking a variety of distances frequently throughout the day.
• Be able to lift and carry products from 5-20 lbs. weight to demonstrate features and functions to the customer.
• The functions of this position are usually performed in a climate-controlled office.
• Actively engage in Rugby Nation.

Should You Apply? If you’ve got all the below skills, drop what you’re doing right now and reach out. If you’ve got some of these skills, we still want to hear from you!

• You have at least two years of previous inside sales representative experience, preferably in the building materials or construction industry. Alternatively, you have served as a customer service representative in similar industries.
• You have strong communication and interpersonal skills, with the ability to build rapport with customers. Your communication is factual, polite, and professional in nature – you will develop expertise from training and experience.
• You are reserved, yet people focused. You have a strong focus on repeatable, very high-quality results, and use your customer-focused mindset to solve problems.
• Knowledge of Rugby's product offerings or a willingness to learn.
• Creative thinker and possesses ability to resolve critical problems
• Proficiency in using CRM software and other sales tools.
• You prefer a steady, even pace of work, with a lot of predictability from one day to the next yet are goal-oriented with a track record of meeting or exceeding sales targets.
• Strength in multi-tasking and handling multiple projects, assignments and accounts

At Rugby, our goal is to lead the industry! We will accomplish this goal by creating an environment where each team member is challenged to achieve their personal best using their talent, together building a community based on our values of Fairness, Commitment to Excellence, and maintaining Rugby as a Performance Meritocracy.

Key words: Sales; inside sales; inside sales representative; sales representative; business development representative; call center; customer service; telemarketing; customer service representative