What are the responsibilities and job description for the Customer Service position at RUG PAD USA LLC?
Job Responsibilities:
- Respond to customer inquiries via email and phone in a timely, courteous, and accurate manner
- Provide product and service information, resolve issues, and ensure customer satisfaction
- Document customer interactions and maintain detailed records using our process
- Escalate complex or unresolved issues to senior team members or other departments as needed
- Stay informed on product updates, policies, and procedures
- Meet performance metrics including response time, resolution time, and customer satisfaction ratings
- Collaborate with team members to share insights and improve processes
Qualifications & Skills (Required):
- Excellent written and verbal communication skills
- Strong problem-solving abilities and a calm, empathetic demeanor
- Comfortable using customer service tools and software (e.g., Zendesk, Freshdesk, Salesforce, etc.)
- Ability to multitask and manage time effectively in a fast-paced environment
Education and Experience Requirements:
- High school diploma or equivalent required; associate’s or bachelor’s degree a plus
- At least 1 year in a customer-facing position (i.e. sales, customer service, retail)
Salary : $19 - $22