What are the responsibilities and job description for the Customer Service position at J.Polep Distribution?
National Convenience Distributors serves customers in the Northeastern United States as the 4th largest full-line convenience store distributor. Our group of companies have shared nearly identical family values, corporate cultures, and customer-centric philosophies for generations. We work to continue and enhance our legacy of excellence and shared beliefs while providing value-added services and personalized product recommendations that nurture long-term relationships. By employing talented team members who bring their experience, knowledge, and commitment to National Convenience Distributors, we can transform and grow not only our business but even more importantly, yours.
Customer Service:
Seeking an entry level representative to work in our Customer Service Department to join our team. As an entry level representative with a great opportunity to gain experience in the fast-paced world of distribution. The ideal candidate is enthusiastic, recognizes attention to detail and is willing to accept new challenges. The successful candidate acts as the primary contact for customers, handling high-volume inbound/outbound calls to resolve inquiries, complaints, and technical issues. Key duties include processing orders, updating account records, de-escalating customer issues, and adhering to company policies to maintain high satisfaction and meet performance metric.
J Polep prides itself in providing a competitive wage and benefit package to employees.
Schedule Monday through Thursday, 7:30 am until 4:30 pm, Friday, 7:30 am until 3:00pm, Full Time 40-45 hours per week.
Key Job Responsibilities
- Inbound/Outbound Calls: Handling a large volume of calls in a timely manner.
- Customer Support: Addressing inquiries, troubleshooting product issues, and providing accurate information.
- Issue Resolution: Managing complaints, de-escalating upset customers, and providing solutions.
- Administrative Tasks: Updating customer records in databases, processing orders.
Benefits
- Dental Benefits, Medical Benefits, Paid Vacation and Sick Time and 401K
- Life Insurance, short term disability, long term disability
- Our 6 major paid Holidays are, New Years, Memorial Day, 4th of July, Labor Day, Thanksgiving & Christmas, after completing your 90 days.
- The successful candidate must have basic knowledge with Microsoft word/excel,
- Superior Communication and writing skills.
- We are looking for someone who is friendly, hardworking and thrives in a fast-paced environment.
Salary : $17 - $17