What are the responsibilities and job description for the Bilingual Customer Service Representative (English/Spanish) position at Rubber Inc.?
Position Overview
Now Hiring: Bilingual Customer Service Representative (English/Spanish)Full-Time | Flexible Day Schedule (8:00 AM–5:00 PM)Location: Romeoville, ILCompensation: $19.00–$22.00 per hour
Join a Company That Values Great Customer ServiceRubber Inc. has been a trusted distributor to the automotive, commercial, and industrial markets since 1939. With multiple locations across the Midwest and Southeast, we pride ourselves on delivering quality products, dependable service, and long-term customer relationships.
We’re looking for a fully bilingual Customer Service Representative (English & Spanish) who enjoys helping people, solving problems, and providing exceptional support in a fast-paced environment.
Position OverviewAs a Bilingual Customer Service Representative, you’ll serve as a primary point of contact for both English-and Spanish-speaking customers. You’ll assist with orders, answer questions, resolve concerns, and work closely with internal teams to ensure every customer receives outstanding service.
If you’re organized, customer-focused, and enjoy communicating with people from diverse backgrounds, we’d love to hear from you.
What We Offer
- Competitive hourly pay
- Comprehensive benefits package
- Opportunities for career advancement
- Collaborative and supportive team environment
Primary Responsibilities
- Provide professional customer support by phone, email, and other communication channels in both English and Spanish
- Enter and process customer orders accurately and efficiently
- Respond to questions regarding products, pricing, order status, and services
- Resolve customer concerns with professionalism and a solutions-oriented approach
- Maintain accurate records of customer interactions within the CRM system
- Coordinate with internal departments to ensure timely order fulfillment
- Build strong relationships by delivering exceptional customer experiences
- Manage multiple priorities while maintaining accuracy and attention to detail
- Follow company policies, procedures, and service standards
Qualifications
- Fluent in both English and Spanish (required)
- Minimum of 3 years of customer service, customer support, or related experience preferred
- Experience working with CRM platforms such as HubSpot or similar software is a plus
- Comfortable handling a high volume of inbound customer calls
- Strong verbal and written communication skills in both languages
- Excellent organizational, multitasking, and problem-solving abilities
- Detail-oriented with strong computer skills and a customer-first mindset
Apply TodayIf you’re a bilingual customer service professional who enjoys helping customers and wants to build your career with a well-established company, we’d love to hear from you. Apply today to join the Rubber Inc. team!
Pay Range
USD $19.00 - USD $22.00 /Hr.Salary : $19 - $22