What are the responsibilities and job description for the Warehouse - Distribution & Fulfillment Specialist position at Ruan Transportation Management Systems?
This position works on site in Madison, MS
Schedule: Monday - Friday
The Distribution & Fulfillment Specialist provides administrative and operational support to warehouse management, helping ensure efficient order processing, inventory tracking, and shipping coordination. This role involves managing documentation, updating systems, communicating with internal teams and carriers, and assisting with scheduling and workflow planning. The assistant helps maintain accuracy in inventory records and supports continuous improvement of fulfillment processes. Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced warehouse office environment are essential for success.
Responsibilities:
Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies are required functions. Essential and other important responsibilities and duties may include, but are not limited to, the following:
Schedule: Monday - Friday
The Distribution & Fulfillment Specialist provides administrative and operational support to warehouse management, helping ensure efficient order processing, inventory tracking, and shipping coordination. This role involves managing documentation, updating systems, communicating with internal teams and carriers, and assisting with scheduling and workflow planning. The assistant helps maintain accuracy in inventory records and supports continuous improvement of fulfillment processes. Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced warehouse office environment are essential for success.
Responsibilities:
Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies are required functions. Essential and other important responsibilities and duties may include, but are not limited to, the following:
- Provide comprehensive administrative support to warehouse leadership, including managing phone and email communications, coordinating mail distribution, maintaining office and operational supply inventories, and ensuring accurate tracking of payroll, attendance, and billing records.
- Maintain and update critical warehouse management systems (WMS) ensuring data accuracy and adherence to established deadlines. Support the development, tracking, and reporting of key performance indicators (KPIs), delivering timely insights to both internal and external stakeholders
- Serve as a professional point of contact for customer service inquiries, supporting the local management team by ensuring timely, accurate, and solution-oriented communication with customers and operational partners.
- Coordinate and support quality control initiatives by tracking claims, investigating non-compliant shipments, and presenting findings to management to drive accountability and continuous process improvement.
- Assist in the execution of safety and compliance programs, including coordinating training sessions, supporting inspections, and facilitating required compliance activities such as random drug screenings.
- Support the implementation and ongoing optimization of warehouse management systems (WMS), including assisting with system setup, data entry, process documentation, and coordination with operations and IT teams to ensure efficient adoption and functionality
- Partner with Human Resources and recruiting teams to support onboarding processes, including new hire documentation, orientation scheduling, and cross-functional coordination to ensure a seamless onboarding experience.
- Identify, track, and evaluate continuous improvement opportunities; provide data-driven recommendations to enhance operational efficiency, reduce costs, and improve overall performance
- Perform other job-related duties and special projects as required.