What are the responsibilities and job description for the Paratransit Eligibility Technician position at RTC of Southern Nevada?
THE POSITION
**Although there is a salary range for this position, the candidate hired into this position will be hired at the bottom of the salary range.**
This recruitment will be used to establish an open competitive and promotional eligibility list that may be used to fill this vacancy and vacancies occurring in this classification for a minimum period of six (6) months. All communication with applicants will be via email. Applicants must provide a current and valid email address when applying.
RTC Department of Human Resources determines whether or not you meet the minimum qualifications for the job based on your experience as you describe it on your application. Do not substitute a resume for your application or write “See Attached Resume” on your application. We do not review resumes, unless specifically stated on the job announcement. Qualifying education and experience must be clearly documented in the Education and Work Experience section of the application. Applicants not meeting these requirements will not be considered for employment.
Determines eligibility for applicants requesting ADA paratransit services.
FLSA STATUS: Non-Exempt
Working Conditions: May work shifts on days, evenings, weekends, and holidays.
REQUIREMENTS
Education and Work Experience: Equivalent to two (2) years of college level coursework and three (3) years' experience in medical, rehabilitation or a closely related field.
Licensing and Certification: Must possess and maintain a valid Class C driver's license at time of application.
Background Investigation: Employment with the Regional Transportation Commission in this position is contingent upon the results of a comprehensive background investigation, including qualifying education/experience verification, social security trace, criminal history records review, and driving history record check.
Required Forms:
1. RTC Application On-Line Profile: Follow all the instructions on the application to include any education and experience that would qualify you for this position.
Only the most-qualified candidates will be invited to participate in the examination process. Candidates should ensure they highlight any of the following professional experience they possess on their applications/resumes:
• Ability to apply professional knowledge of effects impacting functional ability relating to medical conditions/disabilities
• Demonstrates a basic basic level of proficiency with standard office productivity software and department-specific applications to complete assigned tasks
• Ability to perform assigned duties by prioritizing workload, maintaining files/records, and meet deadlines with minimal assistance
• Demonstrated experience communicating to customers, co-workers, and supervisors in a professional manner both in written and verbal context
• Ability to make eligibility determinations following established principles, practices and standards of ADA criteria as it relates to public transportation
PHYSICAL DEMANDS
Physical ability to perform office and related work, including operating computers and office machinery; stamina to sit for extended periods of time; strength to lift and maneuver materials weighing up to 25 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone. Accommodations may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodations.
EXAMPLE OF DUTIES
Analyzes medical terminology, medical conditions and/or disabilities as they correlate to physical or cognitive functional capacity through in-person evaluation. Determines eligibility through a thorough understanding of the applicant's functional capabilities, interpretation of the regulatory guidelines of the ADA, policies, practices and procedures. Review and audit physical and cognitive eligibility determination made by contractor to ensure compliance. Audit existing certification clients by analyzing ridership reports to determine client's functional abilities and ensure client's eligibility is correctly assigned. Review professional verification data from medical professionals to make eligibility determinations and ensure client files are correctly coded. Participates in unit and agency outreach events. Conducts case management duties through composition and maintenance of documentation, concerning actions taken and referrals. Operates a variety of office equipment, to include computers and associated software. Prepares, maintains and updates system data and produces custom and formatted reports. Provides information and assistance to internal and external customers as required. Maintains client confidentiality as it relates to HIPAA regulations. All other duties as assigned.
GROUP INSURANCE - Health and dental insurance is available at a minimal expense to eligible employees, spouses and dependents. The RTC pays the monthly life insurance premium for eligible employees.
SERVICE CONNECTED DISABILITY INSURANCE - Eligible employees are covered by a Workman's Compensation Program in accordance with the provisions of the Nevada Industrial Insurance Act (NRS Chapter 616) and the Nevada Occupational Diseases Act (NRS 617).
LONG-TERM DISABILITY INSURANCE - The RTC pays a monthly premium toward a long-term disability plan for eligible employees.
VACATION - Vacation leave accrual is based on length of RTC employment. Initial accrual is at the rate of 3.08 vacation hours for each biweekly pay period.
SICK LEAVE - Eligible employees accrue 3.7 hours of sick leave for each biweekly pay period. Employees completing 10 years of service accrue an additional .92 hours of sick leave per biweekly pay period.
MISCELLANEOUS LEAVES - Court leave, military leave, parental leave, leave without pay, blood donor leave, education leave, and RTC promotional/transfer application examination leave are available (upon approval) for eligible permanent employees.
RETIREMENT - Full-time employees become a member of the Nevada State Public Employees Retirement System under an employer paid plan.
LONGEVITY PAY - Effective July 1, 2021, permanent employees who have completed 5 full years of creditable service with the RTC are entitled to a one time longevity payment in addition to their base salary. Longevity is paid annually, in a one time lump sum amount, at the rate of .57 of 1% at 5 years.
CREDIT UNION - RTC employees and their families are eligible to join the Clark County Credit Union.
TUITION REIMBURSEMENT - Eligible employees may be awarded tuition reimbursement upon successful completion of pre-approved, job related courses.
FMLA - Employees who have worked for the RTC for at least one year, and have worked at least 1,250 hours over the preceding 12 months are eligible for the provisions of the Family Medical Leave Act.
Closing Date/Time: 5/26/2026 6:00 PM Pacific
**Although there is a salary range for this position, the candidate hired into this position will be hired at the bottom of the salary range.**
This recruitment will be used to establish an open competitive and promotional eligibility list that may be used to fill this vacancy and vacancies occurring in this classification for a minimum period of six (6) months. All communication with applicants will be via email. Applicants must provide a current and valid email address when applying.
RTC Department of Human Resources determines whether or not you meet the minimum qualifications for the job based on your experience as you describe it on your application. Do not substitute a resume for your application or write “See Attached Resume” on your application. We do not review resumes, unless specifically stated on the job announcement. Qualifying education and experience must be clearly documented in the Education and Work Experience section of the application. Applicants not meeting these requirements will not be considered for employment.
Determines eligibility for applicants requesting ADA paratransit services.
FLSA STATUS: Non-Exempt
Working Conditions: May work shifts on days, evenings, weekends, and holidays.
REQUIREMENTS
Education and Work Experience: Equivalent to two (2) years of college level coursework and three (3) years' experience in medical, rehabilitation or a closely related field.
Licensing and Certification: Must possess and maintain a valid Class C driver's license at time of application.
Background Investigation: Employment with the Regional Transportation Commission in this position is contingent upon the results of a comprehensive background investigation, including qualifying education/experience verification, social security trace, criminal history records review, and driving history record check.
Required Forms:
1. RTC Application On-Line Profile: Follow all the instructions on the application to include any education and experience that would qualify you for this position.
Only the most-qualified candidates will be invited to participate in the examination process. Candidates should ensure they highlight any of the following professional experience they possess on their applications/resumes:
• Ability to apply professional knowledge of effects impacting functional ability relating to medical conditions/disabilities
• Demonstrates a basic basic level of proficiency with standard office productivity software and department-specific applications to complete assigned tasks
• Ability to perform assigned duties by prioritizing workload, maintaining files/records, and meet deadlines with minimal assistance
• Demonstrated experience communicating to customers, co-workers, and supervisors in a professional manner both in written and verbal context
• Ability to make eligibility determinations following established principles, practices and standards of ADA criteria as it relates to public transportation
PHYSICAL DEMANDS
Physical ability to perform office and related work, including operating computers and office machinery; stamina to sit for extended periods of time; strength to lift and maneuver materials weighing up to 25 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone. Accommodations may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodations.
EXAMPLE OF DUTIES
Analyzes medical terminology, medical conditions and/or disabilities as they correlate to physical or cognitive functional capacity through in-person evaluation. Determines eligibility through a thorough understanding of the applicant's functional capabilities, interpretation of the regulatory guidelines of the ADA, policies, practices and procedures. Review and audit physical and cognitive eligibility determination made by contractor to ensure compliance. Audit existing certification clients by analyzing ridership reports to determine client's functional abilities and ensure client's eligibility is correctly assigned. Review professional verification data from medical professionals to make eligibility determinations and ensure client files are correctly coded. Participates in unit and agency outreach events. Conducts case management duties through composition and maintenance of documentation, concerning actions taken and referrals. Operates a variety of office equipment, to include computers and associated software. Prepares, maintains and updates system data and produces custom and formatted reports. Provides information and assistance to internal and external customers as required. Maintains client confidentiality as it relates to HIPAA regulations. All other duties as assigned.
GROUP INSURANCE - Health and dental insurance is available at a minimal expense to eligible employees, spouses and dependents. The RTC pays the monthly life insurance premium for eligible employees.
SERVICE CONNECTED DISABILITY INSURANCE - Eligible employees are covered by a Workman's Compensation Program in accordance with the provisions of the Nevada Industrial Insurance Act (NRS Chapter 616) and the Nevada Occupational Diseases Act (NRS 617).
LONG-TERM DISABILITY INSURANCE - The RTC pays a monthly premium toward a long-term disability plan for eligible employees.
VACATION - Vacation leave accrual is based on length of RTC employment. Initial accrual is at the rate of 3.08 vacation hours for each biweekly pay period.
SICK LEAVE - Eligible employees accrue 3.7 hours of sick leave for each biweekly pay period. Employees completing 10 years of service accrue an additional .92 hours of sick leave per biweekly pay period.
MISCELLANEOUS LEAVES - Court leave, military leave, parental leave, leave without pay, blood donor leave, education leave, and RTC promotional/transfer application examination leave are available (upon approval) for eligible permanent employees.
RETIREMENT - Full-time employees become a member of the Nevada State Public Employees Retirement System under an employer paid plan.
LONGEVITY PAY - Effective July 1, 2021, permanent employees who have completed 5 full years of creditable service with the RTC are entitled to a one time longevity payment in addition to their base salary. Longevity is paid annually, in a one time lump sum amount, at the rate of .57 of 1% at 5 years.
CREDIT UNION - RTC employees and their families are eligible to join the Clark County Credit Union.
TUITION REIMBURSEMENT - Eligible employees may be awarded tuition reimbursement upon successful completion of pre-approved, job related courses.
FMLA - Employees who have worked for the RTC for at least one year, and have worked at least 1,250 hours over the preceding 12 months are eligible for the provisions of the Family Medical Leave Act.
Closing Date/Time: 5/26/2026 6:00 PM Pacific