Medicaid Enrollment & Intake Specialist (Onsite) Lakeland, FL

At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day.

As an Enrollment Specialist, you have the unique opportunity to advocate for patients and their families, while working hand in hand with hospital personnel to determine eligibility for Medicaid, Social Security Disability, and various County programs. We are looking for you to act as liaisons between government entities and patients to secure funding for healthcare services rendered at Lakeland Regional Hospital.

• Determine patient’s eligibility for state, federal, or county programs.
• Maintain case load, uphold productivity standards.
• Develop and maintain processional relationships with hospital staff, patients, and state workers.
• Prepare documents, ensure accuracy and completion.
• Adhere to and support organizational standards, policies, and procedures.
• Perform other duties as assigned.

• Bachelor’s Degree preferred.
• High School Diploma or equivalent required
• Exceptional customer services skills
• Demonstrates problem solving and case management skills.
• Proficient with technology such as phone systems, computers, Microsoft software applications such as Word, Excel, Outlook, etc.
• Excellent written and verbal communication skills
• Knowledge of Medicaid, Social Security Administration, and County Social Service programs
• An understanding of HIPAA and HITECH patient confidentiality laws to protect the patient, client, and company.
• Knowledge of major hospital systems and healthcare environment
• Bilingual (English & Spanish)

• Competitive pay with ample opportunities for professional growth.
• Fully remote position with a stable Monday–Friday schedule.
• Collaborative, performance-driven environment with expert leadership.
• Mission-driven work supporting essential healthcare services.
• Recognition as a nationally respected leader in healthcare revenue management.

• Requires prolonged sitting, standing, and walking.
• Requires eye-hand coordination and manual dexterity enough to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
• Requires lifting papers or boxes up to 15 pounds occasionally.
• Work must be performed inside the hospital or facility.
• Travel to other offices and/or client facilities may be required.