What are the responsibilities and job description for the Medical Receptionist / Scheduling / Patient Coordinator (bilingual preferred) position at RSI-Rehabilitation Services, Inc.?
Overview
We are seeking a professional and detail-oriented Medical Receptionist / Scheduling / Patient Coordinator to join our healthcare team. This role is vital in ensuring smooth clinic operations, providing exceptional patient service, and maintaining accurate medical records. The ideal candidate will have strong administrative skills, experience with various EMR/EHR systems, and a solid understanding of medical terminology and billing processes. Bilingual abilities and clinic experience are highly valued to enhance patient communication and care delivery.
Responsibilities
- Greet patients warmly and professionally at the front desk, managing multi-line phone systems with excellent phone etiquette.
- Schedule patient appointments efficiently using EMR systems.
- Verify insurance coverage and perform insurance verification to ensure accurate billing and claims processing.
- Manage patient check-in and check-out procedures, including documentation review and updating medical records.
- Assist with medical billing processes, including checking benefits, securing authorizations, registering patients.
- Maintain confidentiality in accordance with HIPAA regulations while handling sensitive health information and medical records.
- Support clinical staff with administrative tasks such as filing, data entry (including 10 key typing), and documentation management.
- Coordinate patient care plans and follow-up appointments while ensuring timely communication between patients and providers.
- Handle patient inquiries professionally via phone or in person, providing excellent customer service in a fast-paced environment.
- Assist with office management duties such as filing, data entry, and maintaining organized medical files.
Skills
- Proficiency with EMR/EHR systems.
- Basic understanding of medical terminology, ICD-9/10 coding, CPT coding, and medical billing procedures.
- Experience with insurance verification processes for Medicare and other insurance providers.
- Familiarity with health information management standards including HIPAA compliance.
- Excellent organizational skills with attention to detail in documentation review and record keeping.
- Strong computer skills including Microsoft Office Suite (Word, Excel).
- Exceptional customer service skills with the ability to communicate effectively with diverse patient populations; bilingual abilities are a plus.
- Previous clinic or medical office experience preferred but not required.
- Ability to multitask efficiently in a busy healthcare environment while maintaining professionalism and accuracy. This position offers an engaging work environment where your administrative expertise directly contributes to quality patient care. We value proactive team members who are committed to excellence in healthcare support services.
- Must be engaged, friendly and ready-to-work!
- no personal cell phone use - if you can't put your phone down or want to just leave it on your desk or lap - please don't bother to apply
- no drama - we want positive people who are happy and able to show up to work on time every day!!
- we offer a nice, long-term, stable position with great pay and benefits!!
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $23