Regional Service & Quality Manager (39112)

Regional Service & Quality Manager

Our mantra is simple -- love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special.

Job description:

Provide support to our onsite facilities teams. This includes mentorship, guidance and training in performing their day-to-day tasks. In Partnership with their respective Director of Operations, the Regional Service & Quality Manager ensures effective execution of capex project management support and bid procurement. Op’s led project management, preventative maintenance, support, training, and guidance to community service teams and any required service providers.

Responsibilities:

• In partnership with their respective Director of Operations, ensure all company facilities-based policies and procedures are implemented and enforced within their region.
• In partnership with Directors of Operations, ensure that company standards for the performance of facilities related functions and associate presentation are consistently maintained on communities within their region.
• Assist Director of Operations on asset evaluation reports that are conducted regularly and review asset reports to understand what maintenance or service issues need to be resolved and what maintenance improvements need to be made.
• Provide cost reduction recommendations; Monitor and manage budget maintenance, turnover and Capex expenditures and requirements within region.
• In partnership with Director of Operations, provide on-going direction, guidance, and training to onsite service associates.
• Assist Director of Operations, Community Managers and Service Managers in interviewing of service associates.
• Provide ongoing asset performance feedback to RVP’s DOs and VP of Service & Facilities.
• Monitor training compliance of service associates by asset and drive compliance through Directors of Operations.
• Collaborate with VP of Facilities to develop policy, processes, and programs to improve service operations.
• Procure, evaluate, and contract regional service contractors to gain economies of scale and ensure contractors are meeting the requirements of their contracts.
• Provide accurate and timely documentation and reports as needed to VP of Service and Facilities.
• Keep informed of, and provide plans for, the assets to accommodate changes in local, state, and federal code requirements as it relates to facilities operations.
• In partnership with Due Diligence team leaders, participate in the due diligence process, including organizing and providing inspection equipment to inspection team and managing due diligence reporting.
• Coordinate technical training such as HVAC, EPA, CPO, and appliance repair for onsite teams.
• Support as needed in Operations managed special projects.
• Support Director of Operations in the restoration of all assets from natural disasters.
• All other duties as assigned.

Compensation and Benefits: 

• $95K bonus potential of 15% annual salary
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Requirements:

• High school diploma or equivalent required.
• Proven background of Servant Leadership Style in building onsite teams. 
• EPA -608 Type II minimum certification, CPO certification.
• 8 years’ experience with increasingly responsible management positions on multiple sites within service management and leadership.
• Working knowledge of OSHA standards, fire, life, safety procedures and SDS regulations.
• High level understanding and ability to repair and train on HVAC, plumbing, electrical, basic carpentry, and mechanical systems.
• Valid driver’s license.
• Strong written and verbal communication skills; Ability to read and write in English, Spanish a plus.
• Ability to work with numbers and figures.
• Ability to execute and manage a 10-year Capex plan.
• Availability to work all shifts, including weekends.
• Ability to travel up to 75% for this role. 
• Working knowledge of Microsoft Office Suite and RealPage OneSite.

RR Living's Core Values

• Be Your Best. Do Your Best
  • We celebrate individualism, collaboration, and inclusion. Our associates are the best in the business, exemplifying that which we celebrate as an organization. Recognizing happiness and great attitudes are contagious, we hold ourselves and each other accountable. Success begets success and happiness begets happiness.
• Honesty, Integrity, and an Unwavering Commitment to Excellence
  • Excellent resident experiences are our specialty, recognizing the unique challenges of rentership. We provide a wonderful place to call Home, striving to do what is often missed -- creating unparalleled living experiences for our residents, incredible opportunities for our associates, and impressive revenues for our partners & owners. Simply put, we Care.
• Empowered Associates, Obsessively Purpose-Driven and Stronger Together
  • Success, a people-centric approach, and revenue growth are not independent of each other. We operate as one team. deliberate in the actions taken to drive revenue and improved valuation for owners & investors. As happy performers, our associates are an engaged team empowered to work together to achieve our common goals, making us an unstoppable successful organization. 
• The Magic is in the Details
  • Recognizing that residents choose to live where they can be proud of residing, we understand that details matter. Our teams provide personalized service that exceeds expectations and creates unique neighborhood-like environments. From elite resident events to local partnerships within our market, we strive to provide only the best for those we serve.
• Passion and Care Defines Our Team
  • Recognizing that our passion for providing homes is a special calling, we answer with respect and resolve to do and be the best. We are good citizens making a positive impact in the greater community through philanthropy and volunteering locally. Everyone is uniquely important and we strive to create meaningful Moments That Matter for our residents, associates and shareholders.

Salary : $95,000