What are the responsibilities and job description for the Document Production Workflow Coordinator - Mon - Fri 7:30am-4pm position at RR Donnelley?
Company Description
Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly
Job Description
The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment.
Williams Lea is hiring for a Hybrid Document Production Workflow Coordinator for our Wheeling, WV office to work Monday through Friday 7:30am-4pm!
Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
Creates and edits documents, mail merges, charts, graphs, tables, etc.
Scans and cleans up documents utilizing scanner equipment and appropriate software
Converts and cleans documents from other software applications
Evaluates personnel performance with the AM and assists in the development and improvement of individual and team skills
Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for presentations work
Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client's expectations for quality, timeliness, and service
Qualifications
Bachelor’s degree or equivalent with years of experience able to substitute
Minimum of 3 years of related office experience with document production and preparation
Advanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio as examples)
Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to the client and other team members in a professional and customer service-oriented manner
Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production
Ability to work in a fast-paced, deadline-driven team environment while handling sensitive and/or confidential documents and information
Additional Information
The salary for this role at the noted RRD location is $21.50/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans