Service Manager

Now Hiring: Service Manager – Radiology Imaging (Great Lakes Region | RPS Imaging)

This opportunity is for the Service Engineer who knows they are ready to make the jump into management — right now!

RPS Imaging is looking for a confident, technically strong professional who believes they have the experience, leadership instincts, and discipline to lead a service team and elevate our customer support.

As the exclusive distributor for Samsung Healthcare radiology products in our geography, RPS Imaging supports healthcare providers across the Great Lakes region with industry-leading imaging technology and service. This role is designed for someone currently working in the radiology imaging field who understands imaging equipment, understands customers, and believes they are ready to guide others.

At RPS Imaging, our culture is grounded in six core values: Collaboration, Accountability, Humility, Curiosity, Perseverance, and Selflessness. We are looking for a leader who naturally demonstrates these values and brings them into every interaction with customers, teammates, and vendor partners.

What You'll Do

• Lead and support field service engineers responsible for servicing imaging equipment

• Oversee service operations including scheduling, technical support, and customer satisfaction

• Work closely with Sales and Operations teams to ensure a seamless customer experience

• Provide technical leadership and guidance on imaging equipment

• Mentor and develop service engineers to help them grow professionally

• Build and maintain strong relationships with hospitals, imaging centers, and clinics

• Own the Service Sales P & L (optimize efficiency for net profit service revenue growth)

• Travel approx. 30% within IL, IN, WI, MI, MN

What We're Looking For

• Must be a US Citizen (not accepting work visas)

• Current experience servicing diagnostic imaging equipment

• A service engineer who believes they are ready to step into leadership

• Excellent communication and organizational abilities

• Ability to analyze information and make data-driven decisions that improve service performance

• A professional who lives our core values

• The confidence, accountability, and work ethic required to lead a team

Compensation & Benefits

RPS Imaging offers a competitive compensation package designed to support long-term career growth:

• Salary: Based on experience

• Performance-based bonus opportunities

• Vehicle allowance

• Medical and dental benefits

• Life insurance

• 401(k) with company match

• Paid time off and holidays

• Ongoing technical and leadership development

Why RPS Imaging?

At RPS Imaging, we believe the strongest leaders are often developed from those who have already proven themselves in the field. This position offers the opportunity to take that next step while helping shape the future of our service organization.

If you’re a service engineer who believes you’re ready to lead, we’d welcome the opportunity to connect.

Apply through LinkedIn to learn more.