Dealer Account Manager

Dealer Account Manager
RPM DCAT
 

RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with Dealers Choice Auto Transport to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains. Dealers Choice Auto Transport is an auto transport specialist for dealerships nationwide, providing fully for highline and exotic vehicles. The company takes pride in offering clients the proper shipping they need, setting them apart from others in the industry.
 

Your Role

As a Dealer Account Manager, you serve as the operational and customer coordination lead for assigned shipments and client accounts. This role integrates dispatching, customer experience, and operational decision-making into one accountable position. You are responsible for planning, prioritizing, and executing daily logistics activities while exercising independent judgment to resolve issues, manage exceptions, and ensure a consistently high service experience. This is not a transactional or script-based role, success is measured by outcomes, customer satisfaction, and operational execution. This is a full-time on-site role in West Palm Beach, FL.

Day-to-Day Responsibilities

Operational Dispatch & Logistics Coordination

• Plan and coordinate vehicle transportation activities from pickup through delivery
• Evaluate shipment requirements, timelines, and constraints to determine optimal execution plans
• Independently resolve service issues, delays, or exceptions to protect customer experience
• Balance service expectations with operational efficiency and business priorities

Customer Experience & Account Support

• Serve as the primary point of contact for customers via phone and email
• Provide proactive updates, manage expectations, and address escalations with professionalism
• Translate customer needs into actionable logistics plans
• Deliver a consistent white-glove experience aligned with DCAT service standards

Systems, Documentation & Communication

• Maintain accurate shipment data, notes, and documentation in transportation management systems
• Communicate clearly with internal teams and external partners to ensure smooth execution
• Support shipping and receiving processes in compliance with company policies

Judgment, Prioritization & Continuous Improvement

• Prioritize competing demands in a fast-paced environment with minimal supervision
• Apply sound judgment to daily operational decisions impacting customers and carriers
• Identify recurring issues and contribute ideas to improve workflows, service quality, and scalability

Preferred Qualifications 

• Experience in customer support, customer service, or customer experience roles
• Professional phone presence with the ability to communicate clearly and courteously
• Strong computer proficiency and comfort navigating multiple systems
• Working knowledge of vehicles and basic automotive concepts
• Demonstrated commitment to delivering high levels of customer satisfaction
• Strong verbal and written communication skills with the ability to build rapport
• Effective problem-solving skills and sound judgment in fast-paced environments
• High attention to detail with strong organizational and time-management skills
• Prior experience in the auto transport industry preferred
• High school diploma or equivalent required
• Office Hours: Monday - Friday: 9am-6pm or 12pm-9pm. Every other Saturday. Two days/week are 12-9pm.

Compensation and Benefits

• Base Salary Commission
• BCBS (medical), Delta Dental & VSP (vision)
• Life insurance, short & long-term disability – paid by us
• Maternity & Paternity Leave
• 401(k) with generous employer match

Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.

Recruitment Agency Notification
RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.