What are the responsibilities and job description for the Technical Service Rep position at RPM Wood Finishes Group?
Technical Service Representative
Department: Sales
Reports To: Regional Sales Manager
Status: Exempt (Salaried)
Position Overview
The Technical Service Representative is responsible for managing day-to-day service needs for assigned customer accounts and territories. This role ensures effective product performance, supports customer operations, and delivers high-quality technical service through on-site support, troubleshooting, and training.
Key Responsibilities
- Provide hands-on technical service and support for coatings and finishing processes
- Troubleshoot customer issues and deliver timely, effective solutions
- Conduct on-site product testing, refinement, and process improvement
- Train customer personnel on product use and application techniques
- Maintain accurate documentation of service activities and process changes
- Perform process audits to ensure quality and consistency
- Stay current on product knowledge and industry trends
- Collaborate with internal teams to resolve complex technical challenges
- Represent the company professionally at customer sites, trade shows, and industry events
- Provide regular updates and reports on service activities and performance
Qualifications
Required:
- High school diploma or equivalent
- Minimum of 1 year of finishing or related laboratory/formulation experience
- Valid driver’s license and ability to travel frequently
Preferred Skills & Abilities:
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to train and influence customer personnel
- Strong organizational and analytical abilities
- Self-motivated with a proactive, results-driven mindset
- Proficiency in Microsoft Office (Word, Excel)
- Ability to work independently and manage multiple priorities
Physical & Work Requirements
- Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
- Frequent standing, walking, bending, and travel to customer sites
- Work performed in manufacturing environments with exposure to coatings and solvents (PPE provided)
Why Join FinishWorks?
- Opportunity to work directly with customers and make a measurable impact
- Dynamic role combining technical expertise and customer engagement
- Supportive team environment with opportunities for growth and development