What are the responsibilities and job description for the Parts Counter Customer Service Associate for Construction Equipment position at RPM Machinery?
Job description
RPM Machinery is currently seeking a team member for our parts department.
Exceptional customer service skills are a must. This person is the primary contact for our customers, whether face to face or via telephone. A great first impression and subsequent customer experience is key.
Are you looking for a company that recognizes the need for you to have a balance between work life and home life? RPM Machinery provides a family atmosphere that tries to allow our teammates every opportunity to thrive inside and outside of work.
Since 1965, RPM Machinery has grown to become a leading CASE construction equipment dealer in Indiana. Through our 4 locations we service and support the full line of equipment from CNH Industrial and other leading construction equipment brands. We are also your best source for construction rental equipment from CASE, Toro, Indeco, Rayco, Morbark, and more.
Job Responsibilities
- Have a desire to thrive in a team environment where teammates help one another succeed.
- Perform all warehousing duties, shipping and receiving duties as necessary.
- Provide excellent service to our service department and customers.
- Perform a variety of customer service and inventory duties related to the receiving, sale and delivery of parts and accessories.
- Assist counter parts sales and customer service responsibilities.
- Maintain customer goodwill by greeting and acknowledging all customers he/she encounters.
- Assist in keeping the parts department clean and orderly.
- Provide service technicians with parts as required.
- Update and maintain merchandising displays.
- Control showroom inventory to ensure maximum sales and customer satisfaction.
- Perform routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area.
- When working the parts counter, follow prescribed cash, credit, and check processing procedures of the dealership.
- Process cores, warranties, and new return merchandise as required at point of sale.
- Attend training as prescribed by management to maintain proficiency in his/her job description.
- Use dealership equipment and resources safely and proficiently.
- Perform other tasks as required by Parts Manger.
- Keep himself/herself groomed and clothed per the dealership guidelines.
- Verify receiving documents.
- Follow up on shortages and expedite by reporting to Parts Manager.
- Demonstrate our commitment to superior customer service and ethical business practices.
- Maintain technical training up to date.
- Demonstrate an interest in individual development and the development of our parts department.
- Perform other responsibilities as assigned by the Parts and Service District Manager.
Qualifications
- Previous experience in a warehouse environment
- Strong organizational and time management skills
- Ability to operate forklifts and other warehouse equipment
- Familiarity with inventory management systems
- Knowledge of safety regulations and best practices in warehouse operations
- Effective communication skills for teamwork and coordination
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Ideally, qualified candidates will have past experience in a commercial or industrial parts department environment. Please describe your relevant experience.
Experience:
- Customer service: 1 year (Required)
- Inside sales: 1 year (Required)
- Parts Sales: 1 year (Required)
Work Location: In person
Salary : $23 - $26