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IT Support Specialist

RPD Systems
Austin, TX Full Time
POSTED ON 11/17/2025 CLOSED ON 12/2/2025

What are the responsibilities and job description for the IT Support Specialist position at RPD Systems?

Job Details

IT Support Specialist – Job Requirement

Position Overview

We are seeking an IT Support Specialist to provide customer service, technical support, and enduser troubleshooting for a state agency in Austin, Texas. This role is 100% onsite.

Work Location & Schedule

  • Location: Office of Court Administration, 205 W 14th St, Austin, TX 78701

    • Schedule: Monday–Friday, 8:00 AM – 5:00 PM

    • Onsite only

    • Total hours: Up to 1000 hours

Required Experience

  • 3 years – Providing customer service (phone, email, inperson)

    • 2 years – Working with customers of varying technical proficiency

    • 2 years – Supporting computers, Windows 10, Microsoft Office Suite, Adobe products

    • 1 year – Active Directory (account setup, password resets, access support)

    • 1 year – Experience with cloud platforms (Azure or similar)

Job Responsibilities

  • Provide enduser support across phone, email, and onsite

    • Troubleshoot computers, applications, printers, and peripherals

    • Perform Active Directory user support tasks

    • Support Windows 10, Microsoft Office Suite, and Adobe products

    • Configure and install hardware and software

    • Track and resolve tickets using a ticketing system

    • Assist with Azure and cloudrelated tasks

    • Document issues and follow standard procedures

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Salary : $25 - $28

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