What are the responsibilities and job description for the Project Manager / Customer Service Representative position at Royston Plant?
Job Title: Project Manager/Customer Service Representative
Join our dynamic team as a Project Manager /Customer Service Representative, where you will be the critical link between our clients and internal departments. This dual-focus role is essential for ensuring a seamless client experience, from initial order processing to project completion, and for driving successful outcomes in alignment with our business goals.
Southern CaseArts is the foremost manufacturer of innovative refrigeration units for a variety of food retailer segments, primarily grocery and convenience stores. The company’s customer-driven, cutting-edge designs and quality engineering result in merchandising solutions that lead to compelling shopping experiences and increased sales. Our focus on teamwork ensures that each of our specialty merchandisers meets both the customer’s requirements and our exacting standards.
Position Summary (major areas of contribution): The PM/CSR is responsible for and not limited to daily communication with new and existing customers by processing sales orders for Royston- Southern CaseArts products, along with providing exceptional customer service.
Key Responsibilities
- Manage the full sales order lifecycle, from processing new and existing customer orders to final delivery.
- Provide exceptional customer service by serving as the primary point of contact in house for clients, addressing inquiries, and resolving issues promptly.
- Coordinate and collaborate closely with the Sales Team to support customer accounts and ensure alignment on project objectives and client expectations.
- Liaise with cross-functional teams, including Finance, Engineering, Planning, and Shipping, to disseminate critical information and ensure project requirements are met.
Skills
- Possess strong organizational skills and time management
- Excellent verbal and written skills, active listening, and email etiquette
- Dependability, strong attitude, and sense of urgency
- Demonstrate resilience and composure, remaining calm and professional in the face of pressure or unexpected changes
- Ability to work with cross-functional teams to accomplish goals
- Comfortable with customers via video and /or written communication as required
- Professionally handle incoming request from customers to ensure that issues are resolved both promptly and thoroughly
- Ability to navigate customer web portals for order processing and management.
Minimum Qualifications / Skills:
- Must have experience with Microsoft Office Applications: Excel, Word, Outlook, and MS Teams.
- Bachelor’s degree or 4 years’ experience in a Customer Service, Inside Sales or Project Management role preferred
- Manufacturing and or Refrigeration experience a plus but not required