What are the responsibilities and job description for the Assistant Boutique Manager position at ROYCE' USA?
ROYCE' Chocolate is a Japanese confections brand with a growing business and following in the United States. This position is for an Assistant Boutique Manager at our Carrollton, Texas location, reporting directly to ROYCE' Confect USA, the brand's official US division and distributor.
Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following:
Key Responsibilities: Assistant Boutique Managers are responsible for building a culture of premium in-store service, which includes assisting customers with their needs, pitching products and gift suggestions to consumers, and answering their questions regarding brand and product information (allergens present in products, brand history, among others). This job also includes training sales associates and managing their shifts and work schedule. An Assistant Boutique Manager must keep track and fix product deliveries and double-checking daily product inventory and cash sales. Must be available to work on weekends.
Drive For Results: Assistant Boutique Managers are expected to observe and manage inventory. They are also responsible for monitoring the individual work ethic and performance of their sales associates and working with each of them where improvements are needed. Assistant Boutique Managers are also encouraged to talk to the company’s upper management about suggestions on how to improve sales and marketing pitches based on their firsthand experiences working on the sales floor.
Customer Services: Excellent customer relations and good team management skills are crucial for this position. Assistant Boutique Managers are expected to have these in resolving customer disputes and complaints.
Operations: Daily operations include but are not limited to: cleaning the store before opening and closing, double-checking expiry dates on products, keeping track of dry goods and office supplies, and ensuring accuracy for product inventories and cash flow. Assistant Boutique Managers are also responsible for drafting monthly staff schedules, and to ensure that shifts are always filled.
Merchandising/ Visual: Assistant Boutique Managers must ensure that the selling floor is neat, clean, organized, and must always reflect the correct visual image of the brand. They are also required to check the boutique’s needs and maintain displays.
Qualifications: Ideal qualifications include 1 to 5 years of experience in retail and/or boutique management (having worked with food is an advantage), strong communication and interpersonal skills, and flexibility in work schedule (including the ability to work extended hours, weekends, special selling events, and holidays as brand operations will require).
Open Availability: Must be available to work on weekends and holidays.
ROYCE' Confect USA is the official US distributor of ROYCE' Chocolate. Employees based in Texas are directly under ROYCE' Confect USA.
ROYCE' Confect USA is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Job Type: Full-time
Education:
- Associate (Preferred)
Experience:
- Retail sales: 1 year (Preferred)
Work Location: In person