Switchboard Operator / Receptionist (Bilingual English & Spanish)

Job Summary

The Royal Care, Inc. is seeking a friendly, organized, and dependable Bilingual Switchboard Operator / Receptionist to join our team.

The ideal candidate is fluent in English and Spanish, has excellent communication and customer service skills, and can confidently manage a high volume of incoming calls in a fast-paced healthcare office.

As a Switchboard Operator, you will serve as one of the first points of contact for our patients, caregivers,and vendors. You will be responsible for answering and directing calls, providing general information, assisting with inquiries, and ensuring that callers receive timely and professional assistance.

This position requires strong multitasking abilities, attention to detail, patience, and the ability to remain calm and professional during busy or stressful situations.

Key Responsibilities

• Answer and manage a high volume of incoming calls in a professional, courteous, and timely manner.
• Direct calls to the appropriate department, office, or staff member.
• Assist callers in both English and Spanish, ensuring clear and effective communication.
• Provide accurate general information about the agency's services, office locations, hours of operation, and procedures.
• Take detailed messages and ensure they are properly documented and forwarded to the appropriate individuals.
• Assist patients, caregivers, applicants, and employees with general inquiries and direct them to the appropriate department for additional support.
• Maintain familiarity with department functions, staff availability, and internal communication procedures.
• Follow established protocols when handling urgent calls, complaints, or emergencies.
• Coordinate with other departments to ensure inquiries are addressed efficiently.
• Maintain accurate call logs, contact information, and related records as needed.
• Support front desk operations, including greeting visitors and assisting with administrative tasks when necessary.
• Maintain patient and employee confidentiality in accordance with HIPAA and company policies.
• Perform additional administrative and customer service duties as assigned.

Required Qualifications

• Fluent in both English and Spanish (required).
• Minimum of 1 year of experience in a receptionist, switchboard, customer service, or call center role preferred.
• Experience in healthcare, home care, or a medical office is a plus.
• Excellent verbal communication and active listening skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and manage a high volume of calls.
• Strong computer and typing skills are required. Candidates must be proficient in Microsoft Outlook, including managing emails, calendars, and professional correspondence. Must demonstrate fast, accurate typing skills and the ability to efficiently enter and manage information while handling multiple tasks.
• Ability to remain calm, patient, and professional when handling challenging situations.
• The ability to follow established procedures.
• Dependable, punctual, and able to work effectively both independently and as part of a team.

What We're Looking For

We're looking for someone who:

• Enjoys helping people and providing excellent customer service.
• Has a warm, welcoming, and professional telephone manner.
• Can move between multiple tasks without losing accuracy or attention to detail.
• Takes initiative and knows when to escalate an issue.
• Works well with others and communicates effectively across departments.
• Is reliable, adaptable, and comfortable working in a busy office environment.

About The Royal Care, Inc.

The Royal Care, Inc. is a New York-based home care agency dedicated to providing quality, compassionate care to individuals in their homes. Our team works together to support patients, caregivers, and families while maintaining high standards of professionalism and customer service.

Join our team!

If you are bilingual, enjoy working with people, and thrive in a fast-paced environment, we encourage you to apply.

The Royal Care, Inc. is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Experience:

• Customer service: 1 year (Required)
• Microsoft Outlook: 1 year (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Brooklyn, NY 11219 (Required)

Work Location: In person

Benefits:

Salary : $20 - $21