Hotel Night Auditor

Job Summary

Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will oversee the night shift at the front desk, manage guest accounts, and uphold exceptional guest service standards. Your proactive attitude and hospitality expertise will contribute to a safe, welcoming environment for all guests and staff. This position offers an exciting opportunity to be the first line of support during nighttime hours, ensuring smooth hotel operations and guest satisfaction around the clock.

Duties

• Perform nightly reconciliation of guest accounts using property management systems (PMS) such as OPERA or similar platforms, ensuring accuracy in billing and reservations.
• Monitor hotel security through CCTV surveillance, property inspections, and adherence to emergency procedures to maintain a safe environment.
• Handle all front desk responsibilities during overnight hours, including check-ins, check-outs, and guest inquiries via multi-line phone systems and in-person interactions.
• Respond promptly and professionally to guest requests, complaints, or emergencies with exceptional customer service problem-solving skills.
• Maintain detailed shift reports, incident logs, and audit documentation to ensure operational transparency and compliance.
• Assist with administrative tasks such as updating reservation records, managing room assignments, and coordinating with housekeeping or maintenance teams as needed.
• Uphold phone etiquette standards while managing multi-line phone systems to communicate effectively with guests, vendors, and internal departments.

Experience

• Previous experience in hospitality management or hotel operations is highly preferred.
• Familiarity with hotel management software such as OPERA or other property management systems (PMS).
• Proven ability to deliver outstanding customer service in a fast-paced environment.
• Knowledge of hotel emergency procedures and guest relations best practices.
• Multilingual or bilingual abilities are a plus for engaging with diverse clientele.
• Experience working at a resort or in a similar hospitality setting enhances your suitability for this role.
• Strong communication skills for client interaction via phone and face-to-face are essential.

Join us in delivering memorable guest experiences while ensuring the safety and efficiency of our nighttime hotel operations!

Pay: $20.00 per hour

Experience:

• Night audit: 1 year (Preferred)

Work Location: In person

Salary : $20