What are the responsibilities and job description for the Rebuild (Repair) Project Coordinator position at Royal Restoration Inc.?
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Tuition assistance
- Vision insurance
- Bonus based on performance
- Free uniforms
Job description
Job Overview
Royal Restoration is a growing property damage restoration company specializing in emergency services (water, mold, fire), contents services, and full reconstruction. We work closely with insurance carriers, TPAs, property managers, and homeowners to deliver fast, compliant, and high-quality restoration services.
We are seeking an experienced Rebuild (Reconstruction) Project Coordinator with strong TPA/SLA workflow experience to support and help grow our Reconstruction Division. This role is ideal for someone who is organized, proactive, and experienced with keeping repair projects moving—from approval to completion—while maintaining strong communication and documentation.
Position Overview
The Rebuild Project Coordinator is responsible for coordinating repair/reconstruction jobs from intake/assignment through completion and billing support. This role requires strong understanding of insurance repair workflows, documentation standards, scheduling, and subcontractor/material coordination—especially within TPA-driven programs.
Key Responsibilities
- Coordinate reconstruction/repair projects (drywall, painting, flooring, cabinetry, trim, electrical, plumbing, HVAC, etc.)
Manage job intake, customer communication, work authorizations, and required documentation - Support compliance for TPA programs and SLA/KPI timelines, including (as applicable):
Contractor Connection
- Alacrity
- Sedgwick
Schedule project milestones: site visits, walkthroughs, material deliveries, subcontractors, inspections, and completion dates - Request, collect, and organize subcontractor bids, scopes, COIs, W-9s, pricing, and availability
- Coordinate ordering and tracking of materials (cabinets, flooring, drywall, paint, fixtures, etc.) to prevent delays
Maintain clean job documentation: photos, signed approvals, change orders, invoices, and notes - Assist with estimates, supplements, and approval requests (with PM/Estimator support)
Track job progress from start to finish and help prevent delays, denials, and missed deadlines - Communicate with adjusters, TPA reviewers, property managers, subs, and customers
- Maintain accurate internal job status tracking and reporting for leadership and project managers
- Support project managers and field teams with day-to-day coordination to ensure smooth execution
Required Qualifications (Must Have)
- TPA program experience / SLA-driven coordination experience (repair/rebuild side)
- Experience coordinating reconstruction/repair projects in restoration or construction
Strong scheduling, follow-up, and multi-project management skills in a fast-paced environment - Excellent written/verbal communication and customer service
- Strong attention to detail and documentation discipline
- Comfortable using project management, estimating, and documentation tools (Dash/Xactimate platforms a plus)
Preferred Qualifications
Xactimate experience (or ability to learn quickly)- Experience with large-loss, multi-unit, or multi-trade rebuilds
- Knowledge of insurance billing, invoicing, and change order processes
- Prior restoration office or construction coordination background
Job Type
Full-time
Benefits
401(k)- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person