Service Assistant

Service Assistant Job Description

Reports To: On Board Leader

FLSA Status: Hourly, Non-Exempt

Prepared By: Human Resources Director

Prepared Date: 4/29/26

Compensation: $15.16 per hour gratuity

Experience the Colorado lifestyle you actually moved here for. At the Royal Gorge Route Railroad, adventure is right outside your door. Nestled in the stunning Royal Gorge Region along the Arkansas River, Cañon City is Colorado’s hidden gem—with mountain access at your fingertips, world-class rafting and fishing, endless trails, rock climbing, hot springs, and skiing/snowboarding—all without battling I-70 traffic. The best part? You’ll prosper with a highly competitive wages and benefits, all at an affordable cost of living.

About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.

We’re looking for Service Assistants who embody a genuine spirit of service, have a serious appetite for adventure and are seeking meaningful career growth. Always curious and caring, our team puts their heart into everything they do, striving to do their best no matter the task at hand. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life. If this sounds like the kind of place you want to be, we invite you to apply now! Join us and contribute your skills and talents while flourishing professionally at the Royal Gorge Route!

We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world-class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.

Summary: Moves customers’ orders from the kitchen window or bars to customers accurately and efficiently. Serves guests quickly while offering superior customer service.

Essential Functions

• Warmly greets and acknowledges guests upon arrival.
• Serves customers’ orders from the kitchen window or bars to the customer’s seat/table.
• Answering any questions customers may have concerning menu items.
• Polishes/rolls silverware used for service.
• Cleans, stocks, and maintains the workstations throughout shift.
• Complete cleaning tasks on board during, between and after departures.
• Follows all safety and sanitation policies and procedures.
• Performs additional responsibilities as directed by management.

Education/Minimum Requirements

• High school diploma or actively pursuing an education

Knowledge

• Understanding of federal, state, and local liquor laws

Skills/Aptitudes

• Ability to read/speak/write the English language and communicate effectively.
• Ability to take direction and work under moderate supervision.
• Ability to work in a team environment
• Ability to work quickly, calmly, and effectively under pressure
• Conflict Resolution, ability to deal with unpleasant or angry customers.

Working Conditions/Essential Job Functions

• This position will spend 99% of the time standing/walking and 1% of the time sitting
• Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
• This position requires the ability to work/move safely on a moving train.
• Must be able to lift and carry up to 30 pounds.
• Direct contact with guests, managers, and co-workers.
• Occasional environmental exposures to cold, heat, snow, rain and water.

Existing tattoos are to be covered so they are not visible while on duty.

• Jewelry should be limited and not detract from a professional appearance or interfere with job performance. The following guidelines have been established:

o Rings may be worn on no more than two (2) fingers per hand.

o Employees may wear a maximum of two (2) pairs of earrings on the ear lobe only, of a style not exceeding 1/2” in diameter or 1” in length.

• Nose rings, tongue rings, gauges, cartilage piercing or other visible forms of body modification are prohibited.
• Hair should be clean, combed, and neatly trimmed. Shaggy, uncombed hair is not permissible. Unnatural colors or extreme hairstyles are not tolerated. For safety and health reasons employees with long hair must keep their hair pulled back, or restrained, with the exception of those who work in an office setting.

We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. We do not provide additional “smoke breaks” for any staff member beyond what is legally required. In addition, any staff member that smokes on a designated break, must not have any scents of smoke on clothing, hair and/or breath. Any staff member scene smoking or vaping on company owned property or the train will be subject to immediate termination.

Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.