Reservations and Ticket Agent

Ticket Agent/Reservationist Job Description

Reports To:                  Sales Manager

FLSA Status:               Hourly - nonexempt

Prepared By:               HR Director    

Prepared Date:            3/31/26           

Compensation:            $15.16 per hour

Experience the Colorado lifestyle you actually moved here for.  At the Royal Gorge Route Railroad, adventure is right outside your door. Nestled in the stunning Royal Gorge Region along the Arkansas River, Cañon City is Colorado’s hidden gem—with mountain access at your fingertips, world-class rafting and fishing, endless trails, rock climbing, hot springs, and skiing/snowboarding—all without battling I-70 traffic. The best part? You’ll prosper with a highly competitive wages and benefits, all at an affordable cost of living.

About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world. 

We’re looking for Tickets & Reservations Agents who embody a genuine spirit of service, have a serious appetite for adventure and are seeking meaningful career growth. Always curious and caring, our team puts their heart into everything they do, striving to do their best no matter the task at hand. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life. If this sounds like the kind of place you want to be, we invite you to apply now! Join us and contribute your skills and talents while flourishing professionally at the Royal Gorge Route!

We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world-class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.

Summary: The objectives of the Reservationist/Ticket Agent position are providing outstanding customer service to guests by asking questions, listening to requests, and determining their needs to assist them in making their purchase decision. Ensure guests feel welcome and valued at all times.

Essential Functions

Customer Service

·         Greet and acknowledge guests

·         Maintain a welcoming environment

·         Be proactive in offering help to guests

·         Exert patience with guests

·         Listening and speaking skills

·         Maintain updated knowledge of the train and surrounding geographical area

·         Proper phone etiquette

Administrative/Financial

·         Accountable for accurate financial transactions and reconciliations

·         Beginning and end of day cash drawers, counting money, balance cash drawers, bank deposits, and necessary paperwork

·         Accurately compute sales charges, process cash and credit transactions, and refunds (when applicable)

·         Maintain accurate and timely records

Ticket Sales

·         Maintain understanding and updated knowledge of rates, policies, and special passes

·         Use suggestive selling skills

·         Be professional, friendly, and courteous

Work Area Maintenance

·         Responsible for the overall appearance of the reservations workspace and the ticket office

·         Other duties as assigned by management

Education/Minimum Requirements

·         High school diploma

·         Prior experience in a reservations/secretary position desired but not required

Skills/Aptitudes

·         Effective and strong communication skills, both verbally and in writing

·         Presentation and public speaking skills

·         Strong organizational skills

·         Ability to multi-task

·         Solid knowledge and experience with computer applications, including Microsoft Office, Excel, and the Internet

Working Conditions/Essential Job Functions

·         Fast-paced environment that is subject to numerous priorities or schedule changes, in addition to short notice activity including long days, weekends, and holidays

·         Occasional bending, lifting, and carrying of boxes/office equipment

·         Probable long periods of standing or sitting

·         Light cleaning/organization of office area