Crew Supervisor

Crew Supervisor Description

Reports To: Operations Superintendent                                

FLSA Status: Fulltime Hourly, non-exempt

Prepared By: HR Director                  

Prepared Date: 3/11/26                     

Compensation: $30 / hour

About us: The Royal Gorge Route Railroad is Colorado’s most breathtaking rolling restaurant serving more than 200,000 guests from around the world annually. Founded in 1998 by a family of travel and tourism pros, we have grown our business by bringing together a team that is passionate about guest service, great food and creating memorable experiences.   

We value our staff, and we like to have fun. In addition to becoming an integral part of our team, full-time staff members enjoy excellent perks, including:

·        100% covered premiums for employees and immediately family members for health, dental and vision insurance

·         PTO

·         up to an 8% 401k match

·         retail discounts and free tickets

·         opportunities for advancement

If you’re an energetic team player who wants to love where you work while making a great living, please apply!  

We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on Royal Gorge Route Railroad property or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world-class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive. 

Summary: The Crew Supervisor is responsible for overseeing the daily work of the groundskeeping team and the crew responsible for preparing and stocking the Royal Gorge Route Railroad train prior to each departure, as well as post-departure maintenance. This position ensures that both the railroad’s guest-facing grounds and onboard train readiness meet the high standards expected by guests visiting one of Colorado’s premier scenic rail, dining and lodging experiences. This role requires a hands-on, organized, can-do leader who can coordinate teams, maintain efficient workflows, and ensure that train operations are properly supported before and after every departure while also maintaining the beauty and cleanliness of the railroad’s outdoor spaces, lodging properties and the Royal Gorge Mansion.

Essential Functions

·         Supervise, schedule and coordinate the work of groundskeepers and train preparation staff.

·         Maintain excellent, organized communications, and positive, collaborative, constructive relationships with leadership team on a daily basis.

·         Work side-by-side with direct-reports throughout each day, demonstrating, mentoring and monitoring maintenance whenever and wherever needed.

·         Lead teams who ensure the train is fully stocked, cleaned, and prepared before each departure, and well maintained following each departure.

·         Oversee the setup and staging of food, beverage, service items, and supplies required for train service.

·         Maintain the grounds, landscaping, and outdoor appearance of Royal Gorge Route Railroad properties and the Royal Gorge Mansion grounds.

·         Assign daily tasks and ensure crews complete work efficiently and safely.

·         Monitor inventory of supplies needed for train service preparation and stocking.

·         Train and mentor crew members on procedures, safety standards, and expectations.

·         Inspect work areas throughout each day to ensure guest-facing spaces are clean, organized, and ready for operations.

·         Assist with landscaping work including mowing, trimming, irrigation monitoring, and seasonal planting when needed.

·         Coordinate with operations, culinary, and hospitality teams to ensure timely train departures and proper onboard service preparation.

·         Support setup and breakdown of outdoor areas for events and special functions.

·         Maintain and monitor equipment used by the grounds and prep teams.

·         Enforce safety procedures and ensure proper use of tools and equipment.

·         Other duties as assigned by management

Education/Minimum Requirements

·         High school diploma or GED required.

·         3-5 years of supervisory or team leadership experience in the hospitality or tourism industries preferred.

·         Experience in hospitality operations, facilities maintenance, landscaping, logistics, or service preparation preferred.

·         Experience coordinating daily operational workflows or team task assignments is highly desirable.

·         Familiarity with landscaping equipment and property maintenance practices preferred.

·         Valid driver’s license preferred and clean driving record are required. Experience operating heavy equipment and certifications are preferred.

Knowledge/Skills/Abilities

·         Strong leadership and communication skills.

·         Ability to coordinate multiple operational tasks in a fast-paced environment.

·         Highly organized with strong attention to detail.

·         Develop and maintain daily-log and check-lists

·         Ability to motivate and guide a team while maintaining accountability.

·         Comfortable working both outdoors and in operational prep areas.

·         Must be able to lift up to 50 lbs and perform physical tasks including walking, bending, and standing for extended periods.

·         Reliable, proactive, and solution-oriented.

·         Must be at least 25 years old to operate company vehicles

Working Conditions/Essential Job Functions

·         Comfortable working both outdoors and in operational prep areas.

·         Must be able to lift up to 50 lbs and perform physical tasks including walking, bending, and standing for extended periods.