What are the responsibilities and job description for the Guest Services position at Royal Gorge/ Canon City KOA Campground?
Guest Service Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service to ensure guest satisfaction
- Assist guests with check-in and check-out processes
- Handle guest inquiries, requests, and complaints promptly and courteously
- Provide information about hotel facilities, services, and local attractions
- Make reservations and manage room assignments
- Process payments and maintain accurate records
- Coordinate with other departments to ensure guest needs are met
- Maintain, clean and organize as needed for the successful operation of a RV Resort
Requirements:
- Previous experience in a customer service role is preferred
- Excellent communication and interpersonal skills
- Ability to work well under pressure in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Proficiency in computer systems and hotel management software
- Knowledge of local attractions, restaurants, and entertainment venues is a plus
To apply, please submit your resume along with a cover letter highlighting your relevant experience.
Job Type: Part-time
Pay: $15.50 - $17.50 per hour
Work Location: In person
Salary : $16 - $18