What are the responsibilities and job description for the Guest Services - Night position at Full House Resorts, Inc?
Job Details
Description
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Guest Services
One (1) or more years of hospitality or related experience is required. A high school diploma or equivalent is preferred.
Language Skills
Demonstrated effective and diplomatic oral and written communication skills using English.
Certificates, Licenses, Registrations
$17.50 hourly plus tips
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.
Description
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Guest Services
- Greet guests warmly and professionally upon arrival and departure
- Assist guest inquiries politely and respectfully
- Provide accurate information about hotel amenities, promotions, and local attractions
- Handle guest requests, complaints, and service recovery with professionalism
- Maintain accurate records and ensure compliance with hotel policies
- Safely park and retrieve guest vehicles in designated valet areas
- Maintain organized tracking of keys, tickets, and vehicle information
- Assist guests with loading/unloading items from vehicles
- Monitor valet area for cleanliness, safety, and traffic flow
- Drive both automatic and manual transmission vehicles
- Escort guests to rooms while handling luggage with care
- Deliver amenities, packages, and other items to guest rooms as requested
- Assist with group arrivals/departures and coordinate luggage storage
- Maintain cleanliness and organization of bell desk and storage areas
- Communicate effectively with Front Office, Housekeeping, Security, and other departments
- Uphold grooming, uniform, and gaming license standards at all times
- Follow safety, security, and guest privacy protocols
- Maintain awareness of hotel operations and guest satisfaction
- Perform other duties as assigned by management
- High school diploma or equivalent preferred
- Ability to drive both manual and automatic transmission vehicles
- Excellent customer service and communication skills
- Professional appearance and demeanor
- Availability to work flexible shifts, including weekends and holidays
One (1) or more years of hospitality or related experience is required. A high school diploma or equivalent is preferred.
Language Skills
Demonstrated effective and diplomatic oral and written communication skills using English.
Certificates, Licenses, Registrations
- Valid driver’s license with clean driving record (required for valet duties)
- Ability to lift and carry luggage up to 50 lbs and stand/walk for extended periods
- Indoor and outdoor environments with varying weather conditions
- Fast-paced, guest-facing role requiring physical stamina and attention to detail
$17.50 hourly plus tips
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.
Salary : $18