Team Leader

• • Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).
  • Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.
  • Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.

• • Oversee the full scope of shift operations as the Person in Charge (when more senior lead is not present), coordinating team responsibilities and addressing operational needs in real time.
  • Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards.
  • Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements. (people, safety, assets, cash, etc.)
  • Consistently follow all safety and security procedures to protect team members, customers, and company assets.
  • Serve as a Certified Trainer by onboarding and training team members, providing regular feedback and coaching to ensure consistent execution of operational standards.

• • Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.
  • Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.

Store Appearance & Maintenance

• • Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
  • Maintain a clean and organized work area to ensure safe working conditions
  • Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.

• Demonstrate accountability by completing assigned tasks with attention to detail.
• Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
• Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
• Performs other projects/duties as assigned.

• Supervises all store employees in the absence of a more senior leader.

• • Must be at least 18 years old.
  • Must have a high school diploma or GED.
  • Must possess strong written, verbal, and interpersonal communication skills.
  • Must possess strong supervisory and organizational skills.
  • Demonstrated strong leadership skills.
  • Demonstrated ability to encourage, inspire, and develop team members.

• • Minimum of 1 year of food service or retail management experience.
    • Internal candidates should be employed for at least 90 days.
  • A current ANSI-approved Food Safety Manager Certification.
  • Demonstrated ability to encourage, inspire, and develop team members.
  • Basic business math, accounting, computer, analytical, and decision-making skills.

• Team Leadership: Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.
• Operational Excellence: Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.
• Accountability: Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.

• Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
• Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
• Must be available to primarily work second/third shift, weekends, and holidays based on business needs.
• Must be flexible with the work schedule to assist with the changing needs of the business.
• Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.
• Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.
• Must wear slip-resistant shoes while on duty.
• Must maintain reliable transportation and consistent, on-time attendance.