Assistant Store Manager

• • Ensure every customer receives outstanding service by modeling and reinforcing a friendly environment through greeting, acknowledgement, high standards, and strong product knowledge.
  • Provide leadership that develops team members’ ability to deliver consistent, efficient, and welcoming customer service.
  • Partner with the Store Leader to plan and execute short-term initiatives that enhance customer satisfaction, sales performance, and community connection.
  • Build and maintain positive relationships with the local community by engaging with customers, responding to feedback, and supporting company outreach efforts.
  • Ensure proper execution of all Royal Farms marketing programs, promotions, and customer-facing initiatives.

Team Leadership & Development

• • Support the Store Leader in building and sustaining a high-performing retail team through recruiting, onboarding, training, and continuous development.
  • Partner with the Store Leader to deliver training and communication on all new initiatives, including promotions, products, policies, processes, and safety equipment.
  • Provide timely coaching and feedback to ensure associates consistently meet performance standards and demonstrate desired behaviors.
  • Recognize and reward team members who uphold company values and performance expectations, and recommend candidates for advancement opportunities.
  • Address Employee Relations matters with fairness and a resolution-oriented approach that supports both associates and business needs.

Operations & Policy Compliance

• • Uphold and ensure consistent execution of all Royal Farms rules, policies, procedures, and systems.
  • Maintain accountability for compliance in all areas, including people, safety, assets, and cash management.
  • Address and escalate concerns or violations promptly to the Store Leader, and when appropriate, to the District Leader and Human Resources.
  • Monitor vendor activity and enforce adherence to company policy when checking in both internal and external vendors.

Business Performance & Strategy

• • Monitor and analyze store performance, metrics, and operational processes to identify opportunities for improvement.
  • Partner with the Store Leader to implement both short-term and long-term strategies and initiatives that support sales, profitability, and operational goals.
  • Provide insights and recommendations to help the store team achieve performance targets while ensuring efficient execution of company programs and policies.

• Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
• Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
• Performs other projects/duties as assigned.

• Supervises all store employees.

• • Must be at least 18 years old.
  • High school diploma or GED.
  • Minimum of 1 year of experience in fast food, retail, or related management.
  • Proven leadership skills with the ability to supervise and motivate teams.
  • Strong written, verbal, and interpersonal communication skills.
  • Strong organizational skills with the ability to prioritize and delegate tasks.
  • Basic proficiency in business math, accounting, and computer applications.
  • Demonstrated analytical and decision-making abilities.

Preferred

• • An associate’s (2-year) college degree or higher.
  • Leadership experience in a fast-paced retail, food service, or fuel environment.
  • Prior experience across all areas of store operations, including foodservice.
  • A current ANSI-approved Food Safety Manager Certification.
  • Demonstrated excellence in customer service delivery, relationship building, and clear communication.
  • Experience leading and developing high-performing teams.
  • Experience implementing change with measurable results.

• Supportive Leadership - Effectively supports the Store Leader by coaching team members, reinforcing standards, and maintaining a positive and productive store environment.
• Operational Reliability - Demonstrates consistent execution of store policies, procedures, and safety practices, ensuring smooth daily operations and compliance.
• Customer-Focused Performance - Maintains high standards of customer service and professionalism, contributing to strong community engagement and customer satisfaction.

• Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
• Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
• Must have open availability to work mornings, evenings, overnights, weekends, and holidays, based on the store’s business needs.
• Must be able to lead, coach, and support a team in a fast-paced, customer-facing environment.
• Must be able to use store technology systems including registers, scheduling tools, and reporting platforms.
• Must have or obtain an ANSI approved Food Safety Manager Certification within required timeframes and maintain certification thereafter.
• Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.
• Must have reliable transportation and maintain regular, on-time attendance.
• Must wear slip-resistant shoes while on duty.