What are the responsibilities and job description for the Hotel Night Auditor position at Royal Club Hotels?
Company Overview
Royal Club Hotels is a rapidly growing hotel and entrepreneurial company, dedicated to unparalleled results for our properties, guests, and employees.
If you are an individual who is devoted to serving guests, have exceptional interpersonal skills and excel in working under pressure, our company offers exciting opportunities for you to take part in key roles of our hotel's growth.
Job Summary:
Represents the hotel to the guest throughout all stages of the guest's stay by working with ALL hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant arrival and departure experience.
We are looking for an individual who is a self starter, and a quick thinker. Being able to handle pressure is also a quality we are seeking in a future employee. A candidate does not have to have hotel experience, but MUST commensurate this with excellent customer service skills.
You must have OPEN availability. Please do not respond if you have any restrictions to your schedule.
Job Duties:
* Maintains an inventory of vacancies, reservations and room assignments.
* Possesses a working knowledge of the reservations process. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
* Knows room locations, types of rooms available, and room rates.
* Registers arriving guests and assigns rooms.
* Coordinates room status updates with the housekeeping department.
* Knows daily activities and meetings taking place in the hotel.
* Reports any unusual occurrences or requests to the manager.
* Manages and resolves all guest complaints in a professional and courteous manner.
* Processes guest check-outs and handles monetary transactions.
* Maintains customers' privacy.
* Maintains a high level of professional appearance and demeanor.
* Performs other duties as assigned.
Qualifications:
* High school diploma or equivalent.
* Previous Front Desk experience preferred.
* Ability to communicate with public, hotel staff, and management in a professional manner.
* Knowledge of surrounding areas and local events.
* Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
* Ability to learn safety, emergency, and accident prevention policies and procedures.
* Skilled in the use of front office equipment.
* Knowledge of proper telephone etiquette.
* Ability to work a flexible schedule, including weekends and holidays.
We are looking forward to receiving your application. Thank you.