Sr Dir, PMO & Strategic Programs

POSITION: Sr. Director, PMO Leader & Strategic Programs

LOCATION: Miramar, FL

REPORTS TO: VP, Technology Strategy & Innovation

About Us

Royal Caribbean Group comprises five distinctive brands that share a vision anchored in excellence. We have a common passion for creative thinking, innovative engineering and outstanding guest service that drives continuous improvement in everything we do. The entire Royal Caribbean family is committed to the legacy of hospitality and culture of innovation that is at the core of our guest service, the protection of our natural environment and responsible citizenship in our global community.

Position Overview

The PMO Leader & Technology Strategic Programs is responsible for establishing and leading enterprise-wide global portfolio governance, ensuring that technology initiatives are aligned with strategic business objectives and deliver measurable value. This role oversees the organization’s project management standards, facilitates effective prioritization and resource allocation, and drives benefits realization across the organization. By fostering organizational maturity in project delivery and strategic program management, the PMO Leader enables successful execution of complex initiatives that support digital transformation, operational efficiency, and enterprise growth.

Responsibilities

• Lead enterprise portfolio governance, including the intake, prioritization, and funding of all technology initiatives to ensure alignment with strategic business objectives (Responsible).
• Establish, enforce, and continuously improve project management standards, methodologies, and policies across the organization to ensure consistency and excellence (Responsible).
• Provide transparent reporting and insights to executive stakeholders through dashboards, KPIs, and scorecards, enabling informed decision-making (Informed).
• Collaborate with business leaders and stakeholders to align technology investments and projects with enterprise strategy and priorities (Informed/Consulted).
• Oversee benefits realization programs to ensure technology investments deliver measurable business outcomes and value (Responsible).
• Mentor project managers and build organizational project management capabilities, fostering a culture of disciplined delivery and continuous improvement (Responsible).
• Manage the intake process for new initiatives, ensuring proper evaluation, prioritization, and resource allocation (Responsible).
• Track, report, and analyze project performance, risks, and issues to ensure timely mitigation and resolution (Informed).
• Facilitate cross-functional collaboration to maximize project success and organizational agility (Responsible).
• Support strategic programs that drive enterprise transformation and operational efficiency (Responsible).
  

Knowledge & Qualifications

• 10 years of experience in portfolio, program, or project management, with at least 5 years in a leadership or senior PMO role (Leadership experience).
• Proven experience leading enterprise PMOs or governance functions within complex organizations.
• Strong knowledge of financial management, benefits realization, and business-IT alignment.
• Expertise in both Agile and traditional project delivery methodologies, with relevant certifications (e.g., PMP, PgMP, PMI-ACP).
• Excellent communication, facilitation, and stakeholder management skills, capable of engaging executive leadership.
• Demonstrated ability to foster organizational maturity in project management practices.
  
  

Financial Responsibilities

• Oversee a portfolio of technology investments with budgets typically ranging from $50M to $200M.
• Ensure the realization of benefits and ROI from strategic programs and projects, aligning investments with business value metrics.
• Monitor and report on portfolio performance, including cost control, resource utilization, and benefits realization.