Scheduling

Job description:

This is an office-based position. Office is located in Queens.

JOB DUTIES /KNOWLEDGE

• Arrange/organize schedules for clients and patients in line with healthcare plans, needs of the patient, and availability of the healthcare professional that will care for the patient.
• Create daily schedules for home care nurses & therapist
• File patient information, answer telephone calls
• Maintain and update all computerized appointment schedules on a regular basis
• Address all client questions and issues completely and efficiently
• Run reports to monitor field staff productivity, missed visits, schedule, etc.
• Data enters clinical notes into EMR for visits performed by clinical vendors
• Train and Manage scheduling coordinators
• Tracks submission of all paper documentation from field staff and informs Clinical Manager if not received within prescribed time frame
• Scans incoming paper documentation into the patients record.
• Communicates effectively to other professionals within the agency and the patient’s physician and vendors
• Treats patients with dignity and respect and maintains a non-discrimination policy
• Collaborates with clinical and business staff, other agency departments and outside agencies to assist in achieving agency goals
• Assists in the performance of aide Exception Audits and resolution of Conflict Reports as directed by the Administrator.
• Adheres to the agency’s Code of Conduct
• Performs other related duties as assigned.

JOB PERFORMANCE

• Demonstrates initiative and skills in planning and organizing work
• Demonstrates ability to perform quality and effective services.
• Demonstrates ability to set and meet objectives, and to find increasingly efficient ways to perform task.
• Completes work, and documentation with accuracy and within agency time frames.
• Requires minimal supervision and is self-directed.
• Understands the delivery of service within home care.

PERSONAL/PROFESSIONAL DEVELOPMENT

• Maintains current personnel and medical file information and provides information to agency in timely manner.
• Sets own development challenges and volunteers to learn.
• Assists with orientation of new personnel.
• Adheres to agency infection control and safety policies, including reporting, practice and implementation specific to OSHA mandates.
• Attends in-service programs to fulfill requirements of position and agency policies.
• Maintains stable performance and emotions when faced with opposition, pressure and/or stressful conditions.
• Understands role in the execution of the Emergency / Disaster Plan.

QUALIFICATIONS

• High School graduate
• Home care experience preferred
• Supervising experience preferred
• Proficient in Microsoft Word and Excel
• Excellent verbal and written communication skills

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance

Ability to Commute:

• Flushing, NY 11354 (Required)

Work Location: In person

• Paid time off
• Vision insurance

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• CHHA: 1 year (Required)

Ability to Commute:

• Flushing, NY 11354 (Required)

Work Location: In person

Salary : $55,000 - $65,000