Operations Officer

JOB SUMMARY

Assists branch management in overseeing the daily customer services and operations functions of the assigned branch to ensure smooth and efficient branch operations.

Reviewing and approving transactions within guidelines. Ensuring compliance with all regulations as they relate to functions within their supervision, including Bank Secrecy Act.

DUTIES

• Manage the operations functions of the branch to ensure the highest level of customer service, operating efficiencies, and compliance with the Bank’s operating standards and regulatory requirements.
• Ensure the branch effectively manages the risks associated with each customer relationship. Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management
• Manage to ensure sound operating conditions in the branch by timely completion of monthly branch certifications and operational reviews.
• Assist in attaining established Bank and branch goals through cross-selling.
• Meet with staff on regular basis to discuss new and existing products, service productivity and customer relations. Advise management on issues affecting customer service to ensure the timely research and resolution of problems. Identify and recommend methods to improve effectiveness, efficiency and program(s) productivity.
• Provide guidance and assistance to branch staff in resolving procedural and personnel administration problems. Provide instruction and cross training on Bank procedures and banking regulations. Ensure performance evaluations of the branch’s non-officer staff are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer servicing skills, and sales/referral activities.
• May serve as Safety and/or Security Officer of the branch.
• Perform other duties as assigned.

QUALIFICATIONS

• EDUCATION: College degree with business classes or equivalent
• EXPERIENCE: Three to five years of bank branch operations experience with transaction approval authority and supervisory responsibility

SKILLS AND ABILITIES

• Thorough knowledge of bank branch operations-related regulations and bank products
• Good verbal and written communication skills
• Bilingual may be required.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

WHY WORK FOR US?

Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance

Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies (GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website www.royalbusinessbankusa.com. Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.