What are the responsibilities and job description for the Customer Service Representative (CSR) position at Royal Apparel?
Description
About Us:
At Royal Apparel, we’re dedicated to providing exceptional service and support to our customers. As a valued member of our customer care team, you’ll help build trust and positive experiences with every interaction. If you're a strong communicator, problem-solver, and enjoy helping people, we want to hear from you!
Job Summary
The Customer Service Representative (CSR) will handle inbound and outbound calls, emails, and chats to assist customers with inquiries, product/service support, order issues, and general concerns. The ideal candidate is friendly, organized, and comfortable using modern customer support tools and systems. You will be working in a more intimate setting as this is not a call center environment.
Responsibilities
About Us:
At Royal Apparel, we’re dedicated to providing exceptional service and support to our customers. As a valued member of our customer care team, you’ll help build trust and positive experiences with every interaction. If you're a strong communicator, problem-solver, and enjoy helping people, we want to hear from you!
Job Summary
The Customer Service Representative (CSR) will handle inbound and outbound calls, emails, and chats to assist customers with inquiries, product/service support, order issues, and general concerns. The ideal candidate is friendly, organized, and comfortable using modern customer support tools and systems. You will be working in a more intimate setting as this is not a call center environment.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering solutions
- Maintain accurate records of customer interactions using CRM systems
- Collaborate with team members and other departments to ensure customer satisfaction
- Follow up with customers when necessary to ensure resolution
- Maintain knowledge of company products, services, and policies
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement Plans-Roth/ 401(k) in addition to Profit Sharing Plans
- Training and career growth opportunities
- Year end Bonus
- High school diploma or equivalent (required); associate or bachelor’s degree (preferred)
- 1 year of customer service experience (call center or retail preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable working with computers, CRM software, and customer support tools