Sales Support Specialist

At Roxxy, we believe strong client relationships are built through clarity, trust, accountability, and consistent follow-through.

We are expanding our Fort Lauderdale team and looking for a Sales Support Specialist who can build lasting business relationships, understand client needs, and connect clients with the right Roxxy products and services.

This is not a traditional high-volume sales role. There are no outbound-call quotas, no expectation to spend the day cold calling, and no script-driven sales approach.

This role is consultative and relationship-focused. Success is measured by relationship quality, opportunity progression, client retention, follow-through, and account growth.

• Build and maintain relationships with prospective and existing business clients
• Understand each client’s business, challenges, and growth goals
• Guide clients through Roxxy’s products, services, requirements, and next steps
• Identify opportunities to expand and strengthen client accounts
• Manage proposals, follow-ups, outstanding documents, and client commitments
• Maintain accurate CRM records, opportunity updates, and next actions
• Coordinate with Onboarding, Deployment, Finance, Support, and other internal teams
• Provide complete and accurate handoffs when clients move into onboarding or implementation
• Proactively address client concerns and support long-term retention
• Participate in pipeline reviews, account reviews, and relationship-growth initiatives
• Represent Roxxy professionally in meetings, calls, presentations, and written communication

• Strong relationship-building and consultative sales skills
• Confident verbal and written communication
• Excellent organization and follow-through
• Ability to understand client needs and recommend appropriate solutions
• Comfortable discussing financial products, payments, banking, and technology
• Self-motivated and accountable for results
• Professional and composed when handling objections or client concerns
• Comfortable working in a growing and evolving environment
• Takes ownership without requiring constant direction

Experience in one or more of the following areas is preferred:

• Business-to-business sales
• Relationship or account management
• Financial services or financial technology
• Merchant services or payment processing
• Banking products
• Software or solution-based sales
• CRM and pipeline management

• Must be able to work on-site at Roxxy’s Fort Lauderdale headquarters five days per week
• Must be legally authorized to work in the United States
• Strong computer and CRM skills
• Dependable attendance and punctuality
• Ability to manage confidential client and financial information responsibly

• Competitive compensation
• Paid time off
• Health, dental, and vision benefits
• 401(k)
• Career growth in a rapidly expanding company
• Exposure to payments, banking, financial technology, and business operations
• Professional environment where initiative, performance, and ownership are recognized