What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Roxanne Duffield - State Farm Agent?
Benefits:
- Bonus based on performance
- Dental insurance
- Signing bonus
ROLE DESCRIPTION:
As a customer relations representative with Roxanne Duffield's Insurance agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
- Ability to resolve complex customer issues.
- Excellent communication skills-written, verbal and listening.
- Pride in getting work done accurately and timely.
- People oriented.
- Ability to work as a team.
- Ability to multitask
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members.
- Proactive in problem-solving
- Must obtain Property and casualty license (must be able to attain)
- Must be able to attain Life and Health license.
BENEFITS:
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Health benefits
- Life insurance
- Valuable career-building experience