Rowland Veterinary Services is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will manage appointments, assist clients in person and over a multi-line phone system, process payments, and provide helpful information about our services. You will also support the medical team by safely handling patients, assisting with patient intake and exam room prep, scribing during appointments, and helping maintain clear communication between clients and clinicians.

This position is ideal for candidates with a previous background in the veterinary industry who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

Schedule: This is a full-time position, with a 4x10 schedule and availability needed Monday-Friday.

NO WEEKENDS.

Full-time benefits and compensation**:

• Compensation: $13 - 15 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set:

• 1 years of customer service experience is REQUIRED
• Previous veterinary experience is REQUIRED (minimum of 6 months)
• Proficiency in the following skills:
  • Client service and communication
  • Managing phone lines
  • Booking appointments/attention to detail
  • Gentle patient restraint and handling
  • Medical scribe duties

About Rowland Veterinary Services

Rowland Veterinary Services is a 4-doctor mixed animal practice in New Tazewell, Tennessee, providing compassionate, community-focused care for both small and large animals. Our team offers a wide range of services, including general medicine, dentistry, and soft tissue surgery — plus some orthopedic and farm work.

We’re a close-knit, collaborative group that values teamwork, growth, and trust. Every staff member is encouraged to expand their skills and take ownership of their role. With no on-call or emergency hours, scenic mountain views, and a strong focus on mentorship and development, Rowland Veterinary Services offers the perfect environment to build a rewarding career in veterinary medicine.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.