What are the responsibilities and job description for the Veterinary Receptionist - Day Shift position at Animal Emergency & Specialty Center of Knoxville?
Department: Receptionists
Location: Knoxville, Tennessee
Compensation: $17.00 - $20.00 / hour
At Animal Emergency & Specialty Center – Knoxville, we are committed to delivering exceptional emergency and specialty veterinary care to the pets and families who need us most. Our highly skilled and compassionate team provides 24/7 care with a patient-first philosophy, working collaboratively to ensure the best outcomes for every pet.
We are currently seeking a Veterinary Receptionist to join our front desk team! This full-time, day-shift opportunity includes a rotating weekend and holiday schedule to ensure consistent hospital support.
If you're passionate about client service, thrive in a fast-paced veterinary environment, and want to make a difference in the lives of pets and their people—this may be the perfect fit for you.
Job Type: Full-Time | Day Shift | Weekend & Holiday Rotation Required
Compensation:$17 - $20/hr based on experience
Location:10213 Kingston Pike, Knoxville, TN 37922
🐾 What You’ll Do
As the welcoming face of our hospital, you'll play a vital role in the client experience. You’ll be responsible for delivering compassionate, professional support during emergency and specialty visits, helping clients navigate often stressful situations with clarity and care.
Key Responsibilities:
Client Experience & Communication
- Greet and engage clients in a warm, compassionate, and professional manner
- Manage check-ins and check-outs efficiently, ensuring accurate records and a smooth experience
- Communicate updates regarding patient care, status, and treatment plans clearly and empathetically
- Process point-of-sale transactions, collect payments, and manage financial records with precision
- Maintain confidentiality and accuracy in all client communications and documentation
- Assist with preparation and upkeep of medical records and appointment schedules
- Provide clients with post-care instructions and answer questions about treatment plans or medications
- Educate clients about emergency procedures and ensure clear understanding of next steps
- Facilitate timely communication between clients and veterinary teams
- Support coordination of specialty consultations and patient referrals
- Help maintain a clean, organized, and welcoming reception area
Preferred Qualifications:
- Minimum 1 year of experience in a veterinary reception or client service role (emergency/specialty experience a plus)
- High school diploma or equivalent required; Associate’s degree or higher is a plus
- Strong proficiency with point-of-sale systems and administrative software
- Exceptional interpersonal and communication skills
- Detail-oriented and organized with strong multitasking abilities
- Calm under pressure and able to thrive in a fast-paced, team-oriented environment
- Passionate about client service and animal care
- Flexible and dependable with a willingness to work weekends and holidays as needed
- Competitive hourly pay
- Comprehensive benefits package: health, dental, vision, life & accident insurance
- 401(k) with employer match
- Employee discounts on veterinary services and products
- Professional development and continuing education support
- Supportive, team-based culture that values work-life balance
Salary : $17 - $20