What are the responsibilities and job description for the Customer Service Representative position at Rowell's Services?
We're Hiring!
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities...
Who We Are
Rowell’s Services was founded in 1983 by the Rowell’s Family. It remains a family-owned and operated business committed to providing excellent, efficient, drain cleaning needs in New Hampshire and excelling in the Home Service Industry.
We keep on growing because we only hire the best and our customers love us for it. We’ve been at this a long time here Lakes Region. You’ve probably seen our trucks and our ads.
What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best.
People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why Choose Rowell’s Services
- Competitive pay
- Flexible Scheduling
- Medical Insurance – we cover 50% of the employee’s individual healthcare premium.
- Voluntary dental, vision, life insurance, short-term and long-term disability.
- Work life balance – 2 Weeks Vacation, 6 Paid Holidays, 2 Floater Days, 3 Sick days, 1 Community Service Day (all available after 90-day probationary period).
- 401k Plan with a 3% match – 100% vested after 3 years.
- New technology, including iPad & access to integrated software.
- State of the art tools, parts, and supplies.
- PAID TRAINING – from day one you are paid your regular rate of pay through your training process.
Our Core Values
- Safety First For Our Family and Theirs – Think Twice, Act Once.
- Delivering WOW Through Service – Exceeding Every Customer’s Expectations.
- Demonstrate Highest Level of Integrity – Doing the Right Thing Even When No One is Watching.
- Great Place to Work – All for One and One for All.
Who We're Looking For
Are you a Customer Service Representative who wants to work for a thriving company where you can grow, be recognized and be rewarded for your work?
Rowell’s Services is looking for a Customer Service Specialist who:
- Full-time, part-time or seasonal employment
- Can work flexible/rotating Saturdays from 9am to 1pm
- Can provide superior customer service
- Will answer inbound calls with confidence
- Contributes positively to an upbeat work environment
- Can communicate efficiently and effectively
- Is computer literate/tech savvy
- Can adapt to changes in priority quickly and is able to multitask well
- Is able to work with little or no supervision
- Is organized and can think two steps ahead
- Has a willingness to learn and is a team player!
- Previous Service Titan training/knowledge is a BONUS!
Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.
If this sounds like you, spend a little time learning about Rowell’s Services by visiting www.rowellservices.com.
Equal Opportunity Employer
As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.
We hire veterans!
