What are the responsibilities and job description for the Parts Counter Person position at Route 24 Auto Group?
Position Title: | Parts Counterperson | Job Code: |
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Department: | Parts | Department #: | 0224 |
Reports To: | Parts Manager | FLSA Status: | Non-Exempt |
Looking for a career that offers stability, recognition and growth?
Station GMC of Mansfield is looking for you to become part of our Parts Department team as a Parts Counterperson
$19-$21 AN HOUR
Station GMC is a division of Ed Kardon's 24 Auto Group, one of New England's fastest growing, family-owned automotive groups. With dealerships in Brockton, Mansfield, Easton, Somerset, Dartmouth, East Providence, Warwick and Westborough, we are well-positioned to meet the transportation needs of our current and future owners.
- Basic Computer and Telephone skills
- Automotive Parts Experience
- GMC Experience is a plus
- Strong teamwork skills
- Incredible Customer Service skills
- Ability to lift 50lbs or more
- Professional appearance and demeanor
What We Offer
- Medical, Dental, Vision, Life, Disability insurance options
- 401K Plan
- Vacation and Sick time
- Growth Opportunities
- Paid Training
- Discounts on products and services
POSITION SUMMARY Performs all transactions of Parts Department sales to customers and technicians in a timely and accurate manner.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line
- Collects payment from retail customers or obtains credit authorization as necessary.
- Ensure that all customers receive their copy of the invoice. Ensures that all charge sales are signed by the customer
- Notifies the service advisor and the customer when special ordered parts have been received
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
- Locates out-of-stock parts or shop materials that need immediate attention.
- Makes sure all internal requests for parts are billed on service repair orders. Issues credit for parts returned, ensuring that the original invoice or its number is available so that purchase and pricing can be verified.
- Participates with the parts manager in maintaining a lost sales tracking program; track lost sales and report results to parts manager
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Answers phone calls, providing price quotes and other information
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Follows up on back-ordered parts
- Replenishes assigned inventory daily
- Keeps orderly records of all repair orders, invoices, insurance estimates and special order parts
- Sets up orders for daily shipment, delivery or pick up.
- Keeps front and rear counter areas clean and uncluttered.
- Assists outside sales representatives with their orders
EDUCATION / SKILLS EXPERIENCE
- Must have excellent communication skills including the ability to effectively communicate in person, over the phone and in writing as well as strong interpersonal and customer services skills
- Ability to meet deadlines, prioritize assignments, juggle multiple tasks simultaneously in a fast paced environment required.
- Participates in all training programs as appropriate.
- Must be detail oriented and well organized
- 5 years’ experience in similar positions
COMPUTER SKILLS:
- Must be proficient in Microsoft Office Suite including Word, Excel, and Outlook
Salary : $19 - $21