Senior Loss Analysis Specialist

The Senior Loss Analysis Specialist is responsible for monitoring and completing all activities related to the loss analysis review of all claims in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing loss analysis timelines and workflow processes on files in which a claim must be filed. These files should be managed in accordance with established work rules, goals & objectives to improve timeline and performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

The Senior Loss Analysis Specialist reports to the AVP-Loss Analysis. The Loss Analysis Specialist must build strong working relationships with key internal business partners as well as outside vendors.

Responsibilities

• Service mortgage accounts to ensure the claim was processed and paid in compliance with all state and federal laws, while maintaining compliance with Investor, Insurer, Agency, and Company guidelines.
• Ensure the loss analysis was completed by the required milestone(s)
• Ensure accuracy of the loss analysis review
• Perform a loss analysis of the claim filing to reconcile cash flow, identify variances, and determine if a supplemental filing is needed.
• Manage loss analysis monitoring on assigned cases by advising and instructing various parties involved with the claims process such as attorneys, investors and insurers.
• Perform detailed analysis on all aspects of the assigned portfolio including performance, timelines, overall characteristics, and status to ensure compliance with the claim activities.
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners
• Provide management detailed loss analysis, investor scenarios, and recommendations for resolution
• Manage reports geared to drive workflow
• Manages exception reporting used as key controls for minimizing risk
• Follow departmental and business policies with strict adherence
• Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners
• Perform related duties as assigned by manager
• Incumbent will be responsible for meeting RoundPoint’s commitment to compliance
  
  

Qualifications

Required:

• At least 5 year of Mortgage Servicing Experience
• Al least 5 years of Claims and/or Loss Analysis Experience
• Bachelor’s Degree
  
  

Desired

• GSE and Government Experience Preferred
• CMAX Experience Preferred
• Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.
• Requires extreme attention to detail and ability to adhere to strict guidelines and procedures.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff.
• MSP (Black Knight product) experience/knowledge is desired
  
  

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.

• Ability to communicate effectively through speech and hearing, both in-person and over the phone.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
• Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
• Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
  
  

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Fort Mill, SC
• Coppell, Texas
  
  

Employee Status

• Regular
  
  

Travel

• No