What are the responsibilities and job description for the Dispatcher/CSR position at Roto-Rooter?
CUSTOMER SERVICE REPRESENTATIVE AND DISPATCHER/SCHEDULER.
2 Available Shifts:
Shift: Wednesday thru Sunday
Wednesday thru Friday 10am to 6pm
Saturday: 8am to 4:30pm
Sunday: 8am to 5pm
AND
Shift: Monday thru Friday
8am to 5pm
Roto-Rooter Plumbers is looking for an experienced CUSTOMER SERVICE REPRESENTATIVE AND DISPATCHER/SCHEDULER. The selected candidate will have a dynamic phone presence along with excellent problem solving skills in evaluating customer calls and matching the right technician to every job.
**Competitive salary based on experience
Essential functions:
- Provide world class customer service through scheduling, communication and follow-up with our customers.
- IT competent; good typist and proficient with phone systems.
- Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter.
- Handle customer issues and make invoice adjustments concerning billing or service.
- Dispatch and communicate with technicians efficiently to maximize their productivity and ensure customer experience is excellent.
- Maintain accurate time tracking on all service technicians and plumbers.
- Follow-up with customers to ensure they are happy with our services.
- Follow-up with customers to schedule work on provided estimates.
- Manage warranty calls for repairs.
- Personality that blends well with a fast-paced, goal-driven environment.
We are looking for someone who will put the customer first! In addition to excellent customer service, the selected candidate will be results-driven, and able to think quickly on their feet. Attention to detail and thorough knowledge of Livonia and surrounding Detroit areas are a must!
We conduct pre-employment drug screening and background check including driving record and criminal history.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Required)
- Dispatching: 2 years (Required)
Work Location: In person
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $18 - $19