Position Overview

Roto-Rooter’s Water Mitigation Business Unit is seeking a detail-oriented Xactimate Writer to support emergency water damage operations on-site in Allentown, PA.

This role is focused exclusively on mitigation estimating (no reconstruction work) and plays a key part in ensuring accurate job costing, insurance approvals, and timely payment. In addition, this position supports Accounts Receivable (AR) functions to help drive efficient billing, collections, and cash flow.

Key Responsibilities – Estimating

• Create Xactimate estimates for water mitigation services only, including:

• Water extraction

• Mitigation-related demolition

• Equipment setup (air movers, dehumidifiers, etc.)

• Daily monitoring and drying charges

• Antimicrobial applications

• Review moisture logs, psychrometric readings, technician notes, and photos

• Ensure estimates align with IICRC S500 standards

• Submit estimates, supplements, and revisions to insurance carriers

• Capture all eligible mitigation line items and revenue opportunities

• Communicate with insurance adjusters

Accounts Receivable (AR) Support

• Track job status from estimate submission through payment

• Follow up with insurance carriers on approvals, supplements, and payment status

• Resolve billing discrepancies and carrier pushback

• Communicate with customers regarding deductibles and balances

• Ensure documentation supports timely collections

• Help reduce Days Sales Outstanding (DSO)

Qualifications

• Xactimate (X1) experience preferred

• Background in water mitigation, restoration, insurance.

• Understanding of drying processes and insurance workflows

• Strong attention to detail and organization

• Strong communication skills

Performance Metrics

• Estimate accuracy and approval rate

• Estimate turnaround time

• Supplement capture

• Days Sales Outstanding (DSO)

• Improving collection rates and reducing outstanding claim balances

• Maximize average ticket

Compensation & Benefits

• Base salary: $55K-60K

• Performance incentives tied to estimating and AR performance

• Health, dental, vision benefits

• Vacation and paid holidays

EEO Employer:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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