What are the responsibilities and job description for the Customer Service Representative/Dispatcher position at Roto-Rooter Plumbing & Drain Service?
CSR & Dispatcher
$18-$20 hourly
Benefits include paid time off, an IRA and Aflac plan!
Opportunities for advancement!
Roto-Rooter is a premier provider of plumbing and drain cleaning services. Operating in Ellwood City, PA, and surrounding areas, we're looking for a unique individual to join our team FULL TIME as a CUSTOMER SERVICE REPRESENTATIVE AND DISPATCHER.
The selected candidate will have a dynamic phone skills, excellent problem solving and customer service skills, and a working knowledge of computer software. Experience with multi-line phone system a must!
Essential functions of the position include:
- Field incoming calls to increase sales/job count
- Interview customers by phone to obtain all necessary information to provide best service
- Follow-up with customers to ensure satisfaction and sell other services
- Dispatch technicians efficiently to maximize productivity
- Maintain accurate time tracking on all service technicians and plumbers
- Contact new and existing customers to introduce our services and send marketing materials
- Ability to work independent
- Schedule preventative maintenance with existing customers
If you are an energetic, self-starter with a focus on achievement, please send your resume with salary history or apply in person Monday – Friday 7:30AM – 4PM.
We conduct pre-employment drug screening. If you are service oriented and eager to learn a skilled trade, Roto-Rooter will provide the training necessary to get your career started.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Paid time off
- Retirement plan
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person
Salary : $18 - $20