What are the responsibilities and job description for the Retail Customer Experience Representative position at Roth Home?
What Is Our Purpose?
We work to improve our customers and employees quality of life in a sustainable manner. We strive to be symbols of the community and better ourselves every day.
What You’ll Do:
The Lead Generator is responsible for generating leads from Home Depot members and providing effective customer service by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with Home Depot customers.
What Your Day-to-Day Looks Like:
Full Time & Part Time Schedules Available!
Reinventing an industry takes work, and we aim to recognize and promote the wellbeing of our people professionally, financially, physically and mentally. Joining the Roth family gives you the opportunity to grow and develop your skills surrounded by committed, talented, and enthusiastic coworkers. In addition to all the coffee your heart desires, joining Roth means…
A Little About Roth
We are a team of home service experts who go the extra mile for our customers. We believe in the “white glove difference” and how it makes us shine above the rest. For nearly 50 years, Roth has served our community with dignity, integrity, and the 5-star service our customers are accustomed to receiving.
What started as a small heating and cooling shop has grown into one of the largest home services fleets in Oregon. And while we are proud of our growth, we’ve made sure to keep our small-business feel in the community. Today, we provide comprehensive residential home services including Heating, Cooling, Plumbing, Electrical and Drain Services. We are proud to employ a diverse staff of men and women with varying levels of experience, all of whom add to our positive company culture.
Though we always put the customer first, we know our success wouldn't be possible without our staff. People often come to us looking for work, they stay with us because they find a fulfilling career, room for growth, and opportunities to excel all while having fun at the same time. We know it’s hiring the right people, for the right position, that will help us serve our community for another 50 years!
We work to improve our customers and employees quality of life in a sustainable manner. We strive to be symbols of the community and better ourselves every day.
What You’ll Do:
The Lead Generator is responsible for generating leads from Home Depot members and providing effective customer service by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with Home Depot customers.
What Your Day-to-Day Looks Like:
- Proactively engage Home Depot customers to identify their needs, introduce company products and services, and convert leads into booked sales appointments by effectively communicating program value and benefits.
- Provide exceptional service by addressing customer inquiries, resolving concerns, and aligning product features with customer needs to ensure a seamless and positive experience.
- Stay updated on company products, programs, and promotions to deliver accurate information and build customer trust.
- Meet or exceed daily, weekly, and monthly lead generation goals while continuously refining sales techniques to improve results.
- Maintain a professional appearance and represent the company at Home Depot locations, ensuring marketing materials and displays are organized, stocked, and visually appealing.
- Develop relationships with store personnel to foster a successful partnership and improve store-level engagement.
Full Time & Part Time Schedules Available!
- Proficiency with Microsoft Office products
- Preferred: 2 years of customer-facing customer service experience
- Preferred: 2 years of sales experience
Reinventing an industry takes work, and we aim to recognize and promote the wellbeing of our people professionally, financially, physically and mentally. Joining the Roth family gives you the opportunity to grow and develop your skills surrounded by committed, talented, and enthusiastic coworkers. In addition to all the coffee your heart desires, joining Roth means…
- You'll join a growing company that has loyal customers, devoted employees, an ambitious roadmap, and industry leading products and technology.
- Being part of a great team with solid infrastructure in place.
- You get an opportunity to win, drive change and be in an environment that will focus on your success.
- $22 - $25 hourly wage bonuses
- Opportunities for Advancement
- An environment you can enjoy! Company breakfasts, monthly promotions, adidas and Columbia Sportswear employee store passes, a team you can trust and managers who care. All which lead to giving you more than just another place to work.
A Little About Roth
We are a team of home service experts who go the extra mile for our customers. We believe in the “white glove difference” and how it makes us shine above the rest. For nearly 50 years, Roth has served our community with dignity, integrity, and the 5-star service our customers are accustomed to receiving.
What started as a small heating and cooling shop has grown into one of the largest home services fleets in Oregon. And while we are proud of our growth, we’ve made sure to keep our small-business feel in the community. Today, we provide comprehensive residential home services including Heating, Cooling, Plumbing, Electrical and Drain Services. We are proud to employ a diverse staff of men and women with varying levels of experience, all of whom add to our positive company culture.
Though we always put the customer first, we know our success wouldn't be possible without our staff. People often come to us looking for work, they stay with us because they find a fulfilling career, room for growth, and opportunities to excel all while having fun at the same time. We know it’s hiring the right people, for the right position, that will help us serve our community for another 50 years!
Salary : $22 - $25