Financial Service Assistant

The Financial Service Assistant is responsible for managing a wide variety of functions related to our four custodians. This role requires a high level of attention to detail and strong organizational skills to ensure the seamless operation of account management, service requests, compliance, and client onboarding.

Key Responsibilities

• Follow up on E-Signature approvals and ensure the execution of Advisory Agreements.
• Maintain accurate records of account openings and updates.
• Manage money movement, tax reporting information, and RMD calculations as needed.
• Provide online assistance and support to clients.
• Assist in the processing of 401(k) rollovers, including follow-up on rollover deposits.
• Monitor and process daily alerts and notifications from all custodians.
• Stay informed on custodial system updates and deadlines through email notifications.
• Process check deposits, confirm deposit postings to accounts, and maintain the deposit ledger.
• Record information for closed accounts and ensure proper filing.
• Maintain deposit records and manage secure messaging.
• Provide assistance with special projects as needed, ensuring timely and accurate completion.
  
  

Client Account Management

• Review client accounts regularly to assess liquidity needs.
• Perform final Quality Assurance checks during client and account onboarding.
• Provide complex client customer service management.
• Experience with Redtail CRM & Orion Advisor Solutions preferred
  
  

Qualifications

• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with custodial systems and processes.
• Excellent communication and follow-up skills.
• Experience with financial services, specifically in account management and client services, is preferred.
  
  

Since 1860, Ross & Yerger, a Top 100 Independent Insurance Agency headquartered in Jackson, MS, has had an unwavering commitment to meeting the needs of its employees, clients, and community. As a perennial “Best Place to Work” organization and one of Mississippi’s healthiest workplaces, we nurture a culture of continuous learning, professional development, and career advancement. It’s in that spirit that we also share profits and ownership with all employees through our ESOP plan in addition to offering tremendous benefits including competitive compensation, comprehensive health and welfare benefits, continuing education reimbursement, parental leave, and generous Paid Time Off.